Jordan Coker
Phoenix,AZ
Summary
Dedicated and accomplished professional with a proven track record of outstanding performance and commitment to excellence. Demonstrates exceptional work ethic and consistently exceeds expectations in all assigned tasks. Delivers high-quality results within tight deadlines. Awarded the prestigious Employee of the Month accolade in January 2023 for exceptional contributions to team success and dedication to exceeding organizational goals.
Overview
3
3
years of professional experience
Work History
Back Charge Specialist
Interior Logic Group
06.2022 - Current
- Hold installers accountable for installation errors resulting in back charges
- Organize, track and process live data from work orders
- Perform extensive research for each job to ensure labor and materials have been properly paid
- Work with corresponding departments to identify issues that prevent fluid work flow
- Follow up and respond to incoming emails and phone calls
- Track high dollar amounts and work with installer checks to ensure payment will be taken in a timely manner utilizing payment arrangements
- Confirm all information is provided and reach out to other departments for assistance if necessary
- Corroborate with managers to create better work flow for processing
- Track active/ inactive installers
- Reach out to installers regarding recent back charges and provide detailed documentation
- Ensure company policies are adhered to
- Assist with projects or assignments within and outside of department
- Maintain knowledge of each type of installation and attends workshops or trainings to stay up to date with any changes
Skills
- Timely order processing
- Effective and efficient communication
- Takes initiative in decision making
- Attention to detail
- Excellent customer service
- Problem solving
- De-escalate
- Familiar with accounting functions and other SAP systems
Timeline
Back Charge Specialist
Interior Logic Group
06.2022 - Current