Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jordan Coley

Conway,SC

Summary

Dynamic Assistant Customer Service Manager at Food Lion with a proven track record in training and mentoring teams to enhance customer satisfaction. Skilled in conflict resolution and cash handling, I successfully improved service operations and fostered a collaborative environment, leading to increased productivity and a positive customer experience.

Professional with significant background in customer service management prepared for this role. Skilled in conflict resolution, communication, and team training. Strong focus on collaboration and delivering results, reliably adapts to changing needs. Known for fostering positive team environments and enhancing customer satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Customer Service Manager

Food Lion
03.2019 - 07.2025
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Maintained accurate records of client interactions, identifying trends and opportunities for process improvements.
  • Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
  • Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
  • Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.

Assistant Manager/ Full-time Office

Food Lion
11.2019 - 08.2024
  • Assisted in daily operations, ensuring tasks were completed efficiently and accurately.
  • Provided support in team meetings, contributing ideas for process improvements.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Front Desk Receptionist

Boardwalk Beach Resorts
05.2013 - 09.2015
  • Managed multi-line phone system, directing calls efficiently to appropriate departments.
  • Greeted and assisted visitors, ensuring a welcoming environment and prompt service.
  • Scheduled appointments using office management software, optimizing front desk operations.
  • Maintained accurate records of visitor log and office correspondences for reference.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Food and Beverage Supervisor

Springmaid Beach Resort & Conference Center
01.2012 - 11.2013
  • Oversaw daily operations of food and beverage departments, ensuring high service standards and guest satisfaction.
  • Trained and mentored staff on best practices in food safety and customer service excellence.
  • Implemented inventory control systems, reducing waste and optimizing stock levels for efficiency.
  • Coordinated special events, collaborating with clients to tailor menus and service styles to specific needs.
  • Analyzed guest feedback to identify areas for improvement, enhancing overall dining experiences.
  • Enforced compliance with health regulations, conducting regular inspections and training sessions for staff adherence.
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.

Education

No Degree -

Horry Georgetown Technical College
Conway, SC

Carolina Forest High School
Conway, SC
05-2010

Skills

  • Sales proficiency
  • Cash handling
  • Customer engagement
  • Customer relations
  • Training and mentoring
  • Conflict resolution
  • Goal setting
  • POS system operations
  • Schedule coordination
  • Conflict mediation
  • Customer service
  • Problem-solving

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of over 15 staff members.
  • Achieved accuracy by completing bookeeping with accuracy and efficiency.

Certification

  • Certified full time office associate, Foodlion - 2019-2024
  • Certified Assistant Customer Service Manager, Food lion - 2024-2025

Languages

English
Full Professional

Timeline

Assistant Manager/ Full-time Office

Food Lion
11.2019 - 08.2024

Assistant Customer Service Manager

Food Lion
03.2019 - 07.2025

Front Desk Receptionist

Boardwalk Beach Resorts
05.2013 - 09.2015

Food and Beverage Supervisor

Springmaid Beach Resort & Conference Center
01.2012 - 11.2013

No Degree -

Horry Georgetown Technical College

Carolina Forest High School

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Jordan Coley