
IT student at Western Governors University and Google IT Support certified. Hands-on experience with Windows OS, networking basics, hardware and peripheral troubleshooting, and Help Desk scenarios. Experienced retail leader and industrial operator with strong problem-solving, communication, and customer service skills. Seeking an entry-level IT Support or Help Desk role to provide Tier 1 troubleshooting, end-user assistance, and technical support while continuing to build IT expertise.
• Supervised team, managed inventory, and led daily operations
• Troubleshot point-of-sale and inventory system issues and escalated technical problems as needed
• Delivered professional support to customers and team members
• Maintained documentation and compliance with company procedures
• Operated heavy machinery in a safety-critical environment
• Followed strict safety procedures and monitored equipment performance
• Communicated effectively with team members to ensure efficient workflow
• Conducted safety inspections on crane equipment to maintain operational readiness and ensure compliance with safety standards.
• Coordinated with team members on lifting operations to optimize workflow and ensure safety.
• Operated heavy machinery in a safety-critical environment• Followed strict safety procedures and monitored equipment performance• Communicated effectively with team members to ensure efficient workflow
Operating Systems: Windows 10/11, basic macOS
Networking: TCP/IP, DNS, DHCP, IP configuration, LAN fundamentals
Hardware & Peripherals: PC setup, printer, and peripheral troubleshooting
Tools & Software: Microsoft 365, Remote Desktop, Command Prompt, VirtualBox, ticketing systems (ServiceNow, Jira, Zendesk basics)
IT Support: Help Desk, Desktop Support, Tier 1 Support, End-user Support, Password Resets, User Account Management
Core Competencies: Troubleshooting, documentation, customer support, communication, time management, compliance & safety awareness