Summary
Overview
Work History
Education
Skills
Languages
Certification
Websites
Timeline
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Jordan Collins

Slidell,LA

Summary

IT student at Western Governors University and Google IT Support certified. Hands-on experience with Windows OS, networking basics, hardware and peripheral troubleshooting, and Help Desk scenarios. Experienced retail leader and industrial operator with strong problem-solving, communication, and customer service skills. Seeking an entry-level IT Support or Help Desk role to provide Tier 1 troubleshooting, end-user assistance, and technical support while continuing to build IT expertise.

Overview

3
3
years of professional experience
2
2
Certifications

Work History

Zone Lead

At Home Decor Superstore
Slidell, Louisiana
09.2024 - Current

• Supervised team, managed inventory, and led daily operations
• Troubleshot point-of-sale and inventory system issues and escalated technical problems as needed
• Delivered professional support to customers and team members
• Maintained documentation and compliance with company procedures

Crane Operator / Plant Worker

Jindal Tubular USA LLC
Bay Saint Louis, Mississippi
01.2023 - 09.2024

• Operated heavy machinery in a safety-critical environment
• Followed strict safety procedures and monitored equipment performance
• Communicated effectively with team members to ensure efficient workflow

• Conducted safety inspections on crane equipment to maintain operational readiness and ensure compliance with safety standards.

• Coordinated with team members on lifting operations to optimize workflow and ensure safety.

• Operated heavy machinery in a safety-critical environment• Followed strict safety procedures and monitored equipment performance• Communicated effectively with team members to ensure efficient workflow

Education

High School Diploma -

Northshore High School
Slidell, LA
03-2023

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT

Skills

Operating Systems: Windows 10/11, basic macOS


Networking: TCP/IP, DNS, DHCP, IP configuration, LAN fundamentals


Hardware & Peripherals: PC setup, printer, and peripheral troubleshooting


Tools & Software: Microsoft 365, Remote Desktop, Command Prompt, VirtualBox, ticketing systems (ServiceNow, Jira, Zendesk basics)

IT Support: Help Desk, Desktop Support, Tier 1 Support, End-user Support, Password Resets, User Account Management


Core Competencies: Troubleshooting, documentation, customer support, communication, time management, compliance & safety awareness

Languages

English
Native/ Bilingual

Certification

Google IT Support Certification

Timeline

Zone Lead

At Home Decor Superstore
09.2024 - Current

Crane Operator / Plant Worker

Jindal Tubular USA LLC
01.2023 - 09.2024

High School Diploma -

Northshore High School

Bachelor of Science - Information Technology

Western Governors University
Jordan Collins