Jordan Conrad
Collinsville,IL
Summary
Dedicated store associate with strong cash handling accuracy and attention to detail. Proven ability to enhance customer satisfaction through effective communication and teamwork.
Detail-oriented professional with experience in retail and food service. Skilled in inventory control and customer assistance, contributing to improved store organization and customer experience. Committed to fostering a positive team environment.
Enthusiastic store associate known for exceptional active listening and problem-solving skills. Successfully resolved customer inquiries and maintained organized inventory, ready to support team objectives and enhance overall store performance.
Overview
8
8
years of professional experience
Work History
Store Associate
Rural King
Collinsville, IL
11.2025 - Current
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
Store Associate
Walmart
Collinsville, IL
11.2021 - 06.2025
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Stocked shelves efficiently, ensuring product availability and adherence to merchandising standards.
- Operated point-of-sale systems accurately, processing transactions and managing cash drawers.
- Collaborated with team members to maintain store cleanliness and organization throughout shifts.
- Trained new associates on operational procedures and customer service best practices.
- Monitored inventory levels, reporting discrepancies to ensure timely replenishment of stock.
- Implemented promotional displays that increased product visibility and encouraged customer engagement.
- Resolved customer complaints promptly, fostering positive relationships and enhancing store reputation.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
Cook
Long John Silvers A&W
Collinsville, IL
04.2018 - 04.2019
- Prepared and cooked menu items following established recipes and safety standards.
- Operated kitchen equipment efficiently while maintaining cleanliness and organization.
- Assisted in training new staff on food preparation techniques and kitchen protocols.
- Monitored inventory levels, ensuring timely restocking of ingredients and supplies.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
High School Diploma -
Collinsville High School
Collinsville, ILSkills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Inventory control
- Organization
- Active listening techniques
- Organizational skills development
- Basic math skills application
- Computer literacy fundamentals
- Physical stamina maintenance
Timeline
Store Associate
Rural King
11.2025 - Current
Store Associate
Walmart
11.2021 - 06.2025
Cook
Long John Silvers A&W
04.2018 - 04.2019
High School Diploma -
Collinsville High School