Summary
Work History
Education
Skills
Timeline
Generic

Jordan Cortes

White Cloud,Michigan

Summary

Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Work History

Order Fulfillment Associate

Lowes Home Improvment
08.2023 - Current
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Followed procedures at all times for personal and team safety.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.

Education

Associate of Applied Science - Computer And Information Systems Security

Ferris State University
Big Rapids, MI
05.2025

High School Diploma -

Newaygo High School
Newaygo, MI
05.2020

Skills

  • Order Processing
  • Continuous Improvement
  • Customer Service
  • Packing Expertise
  • Record Keeping
  • Complaint Resolution
  • Call Management
  • Data Collection
  • Data Entry
  • Technical Support
  • Order Fulfillment

Timeline

Order Fulfillment Associate

Lowes Home Improvment
08.2023 - Current

Associate of Applied Science - Computer And Information Systems Security

Ferris State University

High School Diploma -

Newaygo High School
Jordan Cortes