Jordan Cortez
Ladera Ranch,CA
Summary
Professional manager skilled in overseeing staff operations and driving team performance. Known for results-oriented approach and strong emphasis on collaboration and adaptability. Expertise in personnel management and strategic planning, with reliable and flexible approach to changing business needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Merchandiser Zone Lead
Premium Retail
02.2024 - Current
- Mentored new hires, provided one-on-one mentoring to help individuals reach their full potential within the organization
- Acted as lead manager for major resets, directing multi-person teams to ensure accuracy, efficiency, and on-time completion.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
Staff Manager
Jorkes LLC
12.2018 - 12.2023
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Conducted comprehensive interviews and assessments to evaluate candidate fit.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed and implemented training programs to improve staff performance and productivity.
Bank Teller
Chase Bank
10.2017 - 03.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
High School Diploma -
Saddleback Valley Christian School
San Juan Capistrano, CA05-2017
Skills
- Candidate screening
- Administrative skills
- Administrative support
- Training and onboarding
- Visual merchandising
- Merchandise planning
- Customer service
- Attention to detail
- Customer relationship development
Certification
CPR Certification
Timeline
Retail Merchandiser Zone Lead
Premium Retail
02.2024 - Current
Staff Manager
Jorkes LLC
12.2018 - 12.2023
Bank Teller
Chase Bank
10.2017 - 03.2019
High School Diploma -
Saddleback Valley Christian School