Jordan Cowings
The PM Lounge
Madera,CA
10
years of professional experience
Seasoned Service Manager bringing Number years of Industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Work History
Service Manager
1 Month- Assisted team in improving customer satisfaction through clear communication and effective problem-solving.
- Supported process enhancements that led to smoother operations and better service efficiency.
- Guided staff in implementing best practices for outstanding service delivery.
- Established and nurtured strong client relationships to promote loyalty and repeat customers.
- Managed scheduling and resource distribution to boost team productivity while upholding service quality.
General Manager
9 Years 10 MonthsManaged daily operations of assigned stand. Oversaw scheduling for 30-40 team members to provide optimal customer service. Adhered to policy procedures, standard menu recipes, and cleanliness guidelines. Assisted in interviewing potential candidates for Dutch Bros. Collected inventory and supported other stands with staffing needs. Processed HR tasks and ensured payroll accuracy.
Education
High School Diploma
Skills
Completed projects on time by efficiently managing multiple tasks
Supported team collaboration to enhance overall performance
Boosted team spirit through consistent leadership during transitions.
Enhanced personal skills to better assist team goals
Improved task efficiency by establishing organized processes
Fostered better team dynamics through patience and encouragement
Provided valuable insights by utilizing advanced Excel skills
Created an environment of open communication to improve team interactions.
Timeline
Service Manager
The PM Lounge
07.2026 - CurrentRead More
General Manager
Dutch Bros Coffee Fresno
09.2016 - 07.2026Read More
Clovis West High School
High School Diploma
Read More