Jordan Creer
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Liberty Group
06.2022 - Current
- Greeted clients, showed apartments, and prepared leases in designated software.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Actively participated in resident retention events and projects to increase moral and community value.
- Generated professional social media content as instructed by management,
Leasing Consultant
Career Strategies
08.2021 - 08.2022
- Maintained an average of 30% closing ratio.
- Resolved conflicts between tenants regarding noise, and parking.
- Greeted clients, showed apartments, and prepared leases.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed service orders promptly to increase customer satisfaction.
- Completed market surveys to assist management with market analytics.
- Actively created Facebook and Instagram reels and content post for communities.
Sales/Customer Service Representative
Forever 21
10.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Associate of Arts - Business Administration
Central Piedmont Community College
Charlotte, NC12.2024
High School Diploma -
Olympic High School
Charlotte, NC06.2020
Skills
- Market Trends
- Basic Mathematics
- Local Market Conditions
- Lease Agreements
- Leasing Terms and Specifications
- Application Management
- Property Tours and Inspections
- Clear Communication
- Customer Service
- Team Collaboration
- Phone and Email Etiquette
Timeline
Leasing Consultant
Liberty Group
06.2022 - Current
Leasing Consultant
Career Strategies
08.2021 - 08.2022
Sales/Customer Service Representative
Forever 21
10.2020 - 01.2022
Associate of Arts - Business Administration
Central Piedmont Community College
High School Diploma -
Olympic High School