Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

JORDAN CRUTCHFIELD

Jacksonville,US

Summary

Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Agent

Christopher Patrick State Farm
07.2025 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Kept detailed records of daily activities through online customer database.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Store Manager

TCC Mobile
01.2025 - 07.2025
  • Managed, coached, and developed a high-performing sales team, achieving and exceeding sales quotas and key performance indicators (KPIs).
  • Delivered exceptional customer service by resolving escalations, ensuring a positive customer experience, and building brand loyalty.
  • Oversaw inventory management, merchandising, and store appearance to optimize product availability and visual appeal.
  • Analyzed sales data and market trends to implement strategies that increased revenue and operational efficiency.
  • Ensured compliance with company policies, operational procedures, and industry regulations.
  • Maintained strong partnerships with regional leadership and corporate teams to align store performance with company objectives.
  • Lead store operations, optimize inventory management, and develop team performance metrics to drive sales growth and enhance customer satisfaction
  • Foster team collaboration, implement training programs, and maintain high service standards while mentoring staff to exceed performance targets
  • Build strong customer relationships, resolve complex issues, and ensure team compliance with company policies while maintaining positive work culture

Boat Claims Adjuster and Dispatcher

Geico
03.2023 - 12.2024
  • Investigate and evaluate boat insurance claims to determine coverage, assess damage, and settle claims promptly while maintaining high customer satisfaction levels for GEICO.

Preschool Teacher

Primrose
01.2023 - 03.2023
  • Developed and implemented engaging educational curricula for preschool-aged children, fostering a nurturing and stimulating environment that supported early childhood development and prepared students for future academic success at Primrose.

Logistics Account Executive

Total Quality Logistics
06.2022 - 12.2022
  • Managed and nurtured client accounts, ensuring continuous support and process optimization to meet sales objectives.
  • Fostered new business development by identifying potential clients, promoting services, and securing contracts through effective negotiation.
  • Coordinated with cross-functional teams to facilitate seamless logistics operations, including transportation mode selection and carrier network management, tailored to customer specifications and timelines.

Sales Representative- Assistant Manager

AT&T Authorized Retailer
02.2020 - 06.2022
  • Delivered high-quality customer service that consistently secured a top ten performance ranking within the district.
  • Executed accurate financial transactions, including cash handling and resolving discrepancies, ensuring integrity of financial records.
  • Coordinated administrative tasks, including scheduling, inventory management, and maintaining database systems, enhancing store efficiency.
  • Contributed to team development by training new hires, optimizing customer service standards, and overseeing daily store operations.

Part-Time Sales Associate

CATO
10.2019 - 02.2020
  • Streamlined inventory management by efficiently categorizing and maintaining over 45,000 clothing items, enhancing product accessibility and store organization.
  • Delivered exceptional customer service, consistently meeting customer needs and contributing to a positive shopping experience, while also supporting the onboarding process for new team members.

Receptionist

Pet Paradise
03.2019 - 05.2019
  • Facilitated customer service by preparing essential documentation to enhance care quality and addressing client inquiries regarding services and facilities.
  • Upheld high standards of environmental cleanliness in the reception area, contributing to a welcoming atmosphere for clients and their pets.

Senior Fraud Analyst - Intern

Bank of America
07.2018 - 01.2019
  • Conducted comprehensive analysis of financial transactions across numerous accounts, identifying and mitigating fraudulent activity to ensure account security.
  • Leveraged advanced multi-system data analysis to document and resolve customer issues, achieving resolution while maintaining exceptional levels of customer satisfaction.
  • Collaborated effectively with external financial institutions to verify transaction authenticity, contributing to the reduction of fraudulent activities through trend analysis and proactive measures.

Part-Time Sales Associate

Lane Bryant
05.2017 - 08.2018
  • Managed financial responsibilities by accurately processing and depositing daily earnings, exceeding $10,000.
  • Delivered exceptional customer service, ensuring satisfaction by addressing needs and providing informed assistance; contributed to team development by aiding in the training of new staff members.

Education

Bachelor of Science - Supervision and Management

Florida State College at Jacksonville
Jacksonville, Florida
12.2024

Skills

  • Microsoft Office
  • Excel
  • Word
  • PowerPoint
  • Access
  • German
  • Customer Service
  • Negotiation
  • Insurance
  • Claims Investigation
  • Time Management
  • Report Writing
  • Conflict Resolution
  • Analytical Skills
  • Communication
  • Fraud Detection
  • Risk Management
  • Team Leadership
  • Problem Solving
  • Sales Strategy
  • Client Relations
  • Client relations
  • Sales strategies
  • Objection handling
  • Adaptability to change

Certification

  • Florida 4-40 Customer Representative License
  • Florida 6-20 All-lines Adjuster License

LANGUAGES

German
English

Timeline

Sales Agent

Christopher Patrick State Farm
07.2025 - Current

Store Manager

TCC Mobile
01.2025 - 07.2025

Boat Claims Adjuster and Dispatcher

Geico
03.2023 - 12.2024

Preschool Teacher

Primrose
01.2023 - 03.2023

Logistics Account Executive

Total Quality Logistics
06.2022 - 12.2022

Sales Representative- Assistant Manager

AT&T Authorized Retailer
02.2020 - 06.2022

Part-Time Sales Associate

CATO
10.2019 - 02.2020

Receptionist

Pet Paradise
03.2019 - 05.2019

Senior Fraud Analyst - Intern

Bank of America
07.2018 - 01.2019

Part-Time Sales Associate

Lane Bryant
05.2017 - 08.2018

Bachelor of Science - Supervision and Management

Florida State College at Jacksonville

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