Jordan Cruz
Haslet,TX
Summary
Dynamic professional with expertise in logistics, customer relations, and team leadership in fast-paced environments. Skilled in problem-solving, communication, and driving efficiency and accuracy. Proven success in managing high-value accounts, mentoring new hires, and serving as a liaison between internal teams and external partners. Committed to delivering operational excellence, customer satisfaction, and innovative solutions with integrity and professionalism.
Overview
12
12
years of professional experience
Work History
WWEX (WORLDWIDE EXPRESS) T2
03.2022 - Current
- Teaching, coaching, mentoring new hires and T1’s.
- Enterprise Team Specialist – Helped manage top 20% of our customer base.
- Communication Specialist – Third party liaison between clients and UPS
- Account Management – Managed customer accounts, updates, pricing billing etc.
- Escalations Specialist – Handled escalated customer, issues etc.
- International Specialist/ Hazmat Representative.
- Logistics Specialist – Day to day operations with UPS and shipping
BARTENDER
GRAND HYATT DFW AIRPORT
03.2019 - 01.2020
- Fine Dining in a professional environment.
- Provided exemplary customer service on a grand scale.
- Communication, cleanliness, organization
- Time management Specialist in a fast-paced environment
BARTENDER/MANAGEMENT
RED ROCK CANYON GRILL
03.2014 - 03.2018
- Customer Service, Customer Satisfaction
- Proper communication between FOH and BOH Employees
- Building Relationships/Regulars
- Training and mentoring FOH and BOH Employees
- Day to day operations of a manager from open to close including cash handling, and labor cost/cuts
- Key Carrier, Knowledge of FOH and BOH procedures
Education
HIGH SCHOOL DIPLOMA -
Boswell High School
Saginaw, TX05.2011
Skills
- Time management
- Account Management
- Trainer/Mentor
- Critical Thinking
- Logistic Specialist
- Professional Communication
- CRM (Salesforce)
- Escalation/Enterprise Specialist
- Microsoft Office
Timeline
WWEX (WORLDWIDE EXPRESS) T2
03.2022 - Current
BARTENDER
GRAND HYATT DFW AIRPORT
03.2019 - 01.2020
BARTENDER/MANAGEMENT
RED ROCK CANYON GRILL
03.2014 - 03.2018
HIGH SCHOOL DIPLOMA -
Boswell High School