Jordan Culp-Freeman
Marietta,GA
Summary
Perceptive professional with more than 3 years experience in administrative support, fraud detection and recovery as well as collaborative work with law enforcement to support investigative efforts. Additionally, dedicated to maintaining accurate record with attention to detail and expert financial knowledge.
Overview
5
5
years of professional experience
Work History
Senior Fraud Analyst
Bank Of America
02.2022 - Current
- Performed reviews under transaction data for fraud anomalies and inconsistencies.
- Utilize multiple computer systems to convey understanding of fraud life cycle.
- Providing peer assistance and coaching to meet productivity metrics and mitigate lost.
- Identifying and implementing process improvement initiatives.
- Interpret data and analyze results for possible fraud trends.
- Aggregate multiple sources of information and details to communicate high level story quickly, effectively, and succinctly.
- Initiating fraud claims
- Tracking client complaints and increased satisfaction
- Analyze and decision fraud alerts to mitigate client and bank lost.
Reservations Sales Specialist
Delta
07.2021 - 02.2022
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed over 100 customer calls a day while handling billing information over the phone.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service and satisfaction.
Law Enforcement Officer
Clayton County, Department
04.2019 - 10.2020
- Talked regularly with citizens to establish rapport and become familiar presence in area
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary
- Actively patrolled assigned areas to prevent and detect roadway crimes
- Gathered necessary information for court appearances and testified as witness under oath in court
- Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways
- Investigated and reported crimes, accidents, offenses and damage to property
- Policed assigned areas to check homes, businesses and public roads for signs of disturbance
- Initiated collaboration between community members and police department to strengthen communication and trust.
Education
Social Sciences
Long Beach City College
Long Beach, CACriminal Justice
Bethune - Cookman University
Daytona Beach, FLSkills
- Strong Interpersonal skills, including ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrating commitment to excellence
- Strong communication skills including verbal, non verbal, written and presentation and active listening skills
- Proven ability to coach, manage, and develop employees driving proficiency and performance in customer centric environment
- Proficiency in computer skills and professional programs such as Excel, Outlook, Powerpoint, Microsoft Word, Webex
- Client account reviews to mitigate loss
- Data Visualization and Presentations
- Customer Training
- Digital Marketing
- Business Administration
- Product Development
Accomplishments
Officer of the Year with Clayton County Police Department (2021)
Timeline
Senior Fraud Analyst
Bank Of America
02.2022 - Current
Reservations Sales Specialist
Delta
07.2021 - 02.2022
Law Enforcement Officer
Clayton County, Department
04.2019 - 10.2020
Social Sciences
Long Beach City College
Criminal Justice
Bethune - Cookman University
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