Jordan Dalton
Comanche,OK
Summary
Results-driven manager with strong analytical problem-solving skills and a proven track record in team building and motivation. Expertise in fostering excellent customer relations and developing lasting professional relationships. Committed to leveraging decision-making abilities and sound judgment to drive company success and enhance employee engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Visual Merchandiser
Winston Retail
08.2023 - Current
- Led team of Support Visual Merchandisers to plan and execute enhanced visual merchandising standards.
- Collaborated cross-functionally with Visual District Managers and Regional Managers to align strategies.
- Served as liaison with Walmart store leadership, fostering a positive partnership.
- Partnered with Store Management to achieve project goals through effective communication and trust building.
- Developed visual merchandising strategies with Support VMs, ensuring comprehensive product representation on sales floor.
- Directed installation and maintenance of department vignettes to enhance customer experience.
- Ensured compliance with Walmart store processes while executing merchandising strategies with minimal disruption.
- Maintained organized working areas, including signage storage, to support operational efficiency.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Kept all graphics, signage, and associated materials current.
- Collaborated with retail department to create effective floor plans for regular use, seasonal lines and special sales.
PCA/Caregiver
Elara Caring
02.2023 - 08.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maintained clean and safe environment to promote patient safety and comfort.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Manager of Operations
Herban Leaf
03.2020 - 02.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Partnered with vendors and suppliers to effectively manage and budget.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
Area Manager Retail
Hustler Hollywood
07.2018 - 01.2020
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed and implemented strategies to improve customer service and increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager and Customer Service Representative
Riviera Tanning Spa
07.2015 - 03.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Criminal Justice
Cameron University
Lawton, OK12-2024
High School Diploma or GED -
Comanche High School
Comanche, OK05.2013
Skills
- Merchandise presentation
- Visual storytelling
- Critical thinking
- Conflict resolution
- Relationship building
- Customer relationship management (CRM)
- Crisis Management
- Operations management
- Team collaboration
- Staff training/development
- Operations oversight
- Negotiation
Certification
- Driver's License
- Criminal Justice Essentials Certification,
December 2023
This certification is a 15-credit hour program designed to educate and prepare students to understand the role of the criminal justice system in our society. The curriculum covers law enforcement, correctional systems, criminal courts, and the history of criminal justice efforts in the United States and other countries
Timeline
Lead Visual Merchandiser
Winston Retail
08.2023 - Current
PCA/Caregiver
Elara Caring
02.2023 - 08.2023
Manager of Operations
Herban Leaf
03.2020 - 02.2023
Area Manager Retail
Hustler Hollywood
07.2018 - 01.2020
Manager and Customer Service Representative
Riviera Tanning Spa
07.2015 - 03.2018
Bachelor of Science - Criminal Justice
Cameron University
High School Diploma or GED -
Comanche High School
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