Jordan Dantzler
Avondale,AZ
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Account Manager - Project Analyst (340B)
Cencora
02.2021 - 07.2025
- Establishes and maintains a strategic relationship with appropriate level key stakeholders and AmerisourceBergen.
- Proactively identifies potential risk(s) associated with initiatives/objectives; implements strategies to mitigate identified risks; manages issue resolution process and reports on results both internal and external
- Generate field alerts to ensure sales and support teams are aware of applicable changes and pertinent updates.
- Represents the Customer strategies and priorities.
- Leads and champions change management activities (i.e., frequent communication to AmerisourceBergen and the customer about the change and the impact of the change, advocacy, coaching, and mitigation of resistance to minimize disruption and achieve desired results from initiatives.
- Gathers customer feedback relative to the overall support experience and provides to the appropriate internal stakeholder for review and consideration.
- May support and or participate in formal reporting of project status.
- Ensures stakeholder’s expectations are set and identifies and resolves disconnects through negotiation or governance mechanisms.
- Coordinates travel (including overnight travel) as required to effectively manage geographic territory; also, must travel to events such as conferences, national and regional sales meetings as required.
Sr. Strategic Account Lead
McKesson
03.2018 - 02.2021
- Provides customer with proactive consultative services on program setup, revenue generating & cost saving opportunities
- Manages internal teams for the implementation of new products, services, client initiatives and change requests according to company standards
- Responsible for managing project timeline, cross-functional teams, interdepartmental communication. Maintains project plans and tracking logs as appropriate
- Plan and coordinate key strategic management reviews for clients and internal support teams. Develop account management plans and measure progress towards client goals and objectives
- Ensures timely and accurate delivery of reports and data feeds according to program service-level agreements (SLA’s)
- Monitors program performance against established service-level agreements (SLA’s). Negotiates and communicates revised service levels as required
- Develop and present strategic profiles and related financial summaries to SWOT analysis team. Provide opportunity assessments to senior management
- Approves project scope, business rules, and overall project release. Ensures client sign-off is obtained on business requirements (initial and ongoing change requests) and proper documentation is maintained
- Serves as the first point of contact for day-to-day program issues. Involves team members as needed to resolve all issues and escalates to Strategic Account Executive as necessary
Operations Supervisor
McKesson
08.2015 - 02.2018
- Ensure customer satisfaction by effectively and efficiently supervising the operations and customer support functions of the Customer Service Dept.
- Responsible for monitoring daily call center stats, team performance, and resolving escalated issues
- Supervise call center staff and call center operations
- Perform staff quality audits and supervise call center quality initiatives
- Handle performance management issues
- Supervise staff training for contract requirements
- Recommend staffing schedules and/or changes as required to maintain Service Level Agreements (SLA’s)
- Coach/supervise staff on how to handle or escalate clinical questions from callers
Payor Analyst/ Project Manager
McKesson
07.2014 - 07.2015
- Analyze payor responses received from Medicare/Medicaid, commercial and private insurance companies and provide management and client facing reporting on results
- Identify reimbursement requirements by payer, identify trends and recommend prior authorization, claims and appeal submission strategies
- Develop and maintain reimbursement expertise on the company’s products and services
- Enhance existing processes, reporting, and systems that define, measure, and analyze claims adjudications by insurance companies and specialty pharmacies
- Perform ad-hoc analyses and develop reports/dashboards
- Responsible for business requirement development
- Manages team sub-projects for the implementation of new products, services, client initiatives and change requests according to company standards
- Responsible for managing project timeline, cross-functional teams, interdepartmental communication. Maintains project plans and tracking logs as appropriate. Manages the change request process within the team
- Responsible for identifying project priorities with customers and communicating priorities to internal team
Case Manager
McKesson
07.2014 - 08.2014
- Work with physicians and payers to advocate for product specific coverage
- Capability to monitor drug coverage policies for multiple payers. Review case outcomes to analyze and identify payment and denial trends as well as key findings for client reporting
- Conduct external research to identify appropriate alternate funding sources for inclusion to the internal resource database for future reference purposes
- Ability to effectively respond to escalated issues and complex cases referred from other Reimbursement employees or manufacturer representatives
Full-Time Consulting (Case Manager) - RemX
McKesson
06.2013 - 07.2014
- Contractor work at McKesson as a Case Manager
Certified Pharmacy Tech. Trainer/ Auditor
Walgreens Mail Service
02.2009 - 05.2013
- Educated and Trained Onboarding Technicians new to Walgreens or new to their position (if promoted)
- Ensured accuracy of understanding and competency to complete function as a Pharmacy Technician
- Assisted Management with Monthly audits of Pharmacy Technicians both in review of Prescription Orders entered into the system (Rx Profile Cases) and in Outbound calls to Patients and Doctors
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Strategic planning
- Relationship building and management
- Account oversight
- Account development
- Project management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Account Manager - Project Analyst (340B)
Cencora
02.2021 - 07.2025
Sr. Strategic Account Lead
McKesson
03.2018 - 02.2021
Operations Supervisor
McKesson
08.2015 - 02.2018
Payor Analyst/ Project Manager
McKesson
07.2014 - 07.2015
Case Manager
McKesson
07.2014 - 08.2014
Full-Time Consulting (Case Manager) - RemX
McKesson
06.2013 - 07.2014
Certified Pharmacy Tech. Trainer/ Auditor
Walgreens Mail Service
02.2009 - 05.2013