Summary
Overview
Work History
Education
Skills
Timeline
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Jordan DaRosa

Davenport

Summary

Throughout my time in the customer service industry, I have developed the necessary skill sets needed to ensure a lasting impression on those I have interacted with over the years. I feel confident that my experience gained has left me with a vast appreciation and understanding of the varying needs of patrons and clientele. I believe I would be a valuable asset to to the company.

Overview

14
14
years of professional experience

Work History

Bartender

Harrington’s Pub
10.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Bartender

Riverview Roadhouse
03.2021 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Bartender

The Quarry
02.2020 - 03.2021
  • Helped with rollout of new bar establishment.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Bartender Shift Manager

Triple Crown Whiskey Bar/ Analog Arcade Bar
10.2015 - 08.2019
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Americorps Literacy Tutor

Neil Armstrong Elementary School
08.2015 - 06.2016
  • Provided one-on-one tutoring sessions for students requiring additional support outside of the classroom setting.
  • Implemented research-based instructional techniques to enhance overall effectiveness of literacy tutoring sessions.
  • Assessed student progress regularly through evaluations, adjusting tutoring methods as needed for optimal results.
  • Increased overall efficiency of our tutoring program through effective time management and organization skills applied during each session.
  • Boosted student confidence in reading and writing, providing consistent encouragement and constructive feedback.
  • Improved student literacy by implementing individualized tutoring plans tailored to their specific needs.
  • Established a supportive learning environment, addressing individual student concerns and fostering positive attitudes toward literacy.
  • Served as a mentor for struggling readers, providing motivation and support to help them reach their literacy goals.
  • Coordinated with other tutors to share best practices and continuously improve the quality of literacy instruction provided at our center.
  • Motivated students with accurate feedback and positive reinforcement.
  • Monitored student progress and provided feedback and support.
  • Assessed reading comprehension and vocabulary of students.
  • Kept detailed records of student progress and attendance.

Account Manager/ Service Technician

Country Club Coffee
06.2011 - 08.2015
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Managed over 150 client accounts. These included Iowa State University, Graceland University, established hotel chains, restaurants and numerous cafes and coffee shops.
  • Repairing and retrofitting commercially graded coffee machines and waffle irons in house when not travelling on delivery and sales routes.

Education

Davenport West High School
Davenport, IA
2002

Skills

  • Confident at building and maintaining strong client relationships
  • Strong at multitasking during stressful situations while maintaining a positive and professional attitude
  • Proactive with identifying the varying needs from client to client
  • Open and mindful to feedback in order to ensure growth and improvement

Timeline

Bartender

Harrington’s Pub
10.2023 - Current

Bartender

Riverview Roadhouse
03.2021 - 08.2023

Bartender

The Quarry
02.2020 - 03.2021

Bartender Shift Manager

Triple Crown Whiskey Bar/ Analog Arcade Bar
10.2015 - 08.2019

Americorps Literacy Tutor

Neil Armstrong Elementary School
08.2015 - 06.2016

Account Manager/ Service Technician

Country Club Coffee
06.2011 - 08.2015

Davenport West High School

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Jordan DaRosa