Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
10
10
years of professional experience
Work History
Patient Financial Services Representative II
BayCare Health System Inc.
07.2022 - Current
Researched billing errors and discrepancies to initiate corrective action.
Responded to customer inquiries and provided detailed account information.
Skillful at assessing and resolving patient accounts timely.
Entered client details and notes into system for interdepartmental access and review.
Act as a liaison between the patient, the billing department, and the payer to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence.
Work directly with insurance companies to resolve denied and short paid claims.
Medical Secretary
KSC Cardiology
07.2017 - 07.2022
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Maintained current and accurate medical records for patients.
Scheduling for all providers of the practice , make outpatient appointments at hospitals and radiology offices.
Enhanced office productivity by handling high volume of callers per day.
Facilitated new patient prescriptions, refills and prescription pre-authorizations.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Registered and verified patient records before triage with most up-to-date information.
Obtained payments from patients and scanned identification and insurance cards.
Front Office Assistant
Dr. Shah, Internal Medicine
08.2015 - 06.2017
Directed phone inquiries, answered customer questions, and scheduled appointments.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Increased customer service success rates by quickly resolving issues.
Performed wide-ranging administrative, financial and service-related functions.
Server and To Go Specialist
Red Lobster
01.2014 - 06.2017
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Explained menu items and suggested appropriate options for food allergy concerns.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Increased sales significantly by upselling higher-end products to customers.
Registered Nurse, Post-Anesthesia Care Unit at BayCare Health System - St. Anthony's HospitalRegistered Nurse, Post-Anesthesia Care Unit at BayCare Health System - St. Anthony's Hospital
Patient Care Tech / Mental Health Tech / Mental Health Lead / Relief Lead at BayCare Health SystemPatient Care Tech / Mental Health Tech / Mental Health Lead / Relief Lead at BayCare Health System