Jordan Davis
Groveland,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
11
11
years of professional experience
Work History
Patient Financial Representative
BayCare Health System Inc.
07.2022 - 12.2023
- Efficiently posted payments and adjustments in accounting system.
- Resolved complex insurance and customer payment issues by providing options or escalating problems to supervisors.
- Applied and processed patient and insurance refunds.
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Generated, posted and attached information to claim files.
- Calculated adjustments, premiums and refunds.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Medical Receptionist
KSC Cardiology
07.2017 - 07.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Medical Receptionist
Dr. Shah
06.2015 - 06.2017
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Printed prescription requests and queries in compliance with practice protocol.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Server/ To Go Specialist
Red Lobster
01.2013 - 08.2016
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Skills
- Time Management Expertise
- Data Entry Accuracy
- Medical Terminology Proficiency
- Medical Billing Knowledge
- HIPAA Compliance
- Insurance Verification
- Service Quality Standards
Timeline
Patient Financial Representative - BayCare Health System Inc.
07.2022 - 12.2023
Medical Receptionist - KSC Cardiology
07.2017 - 07.2022
Medical Receptionist - Dr. Shah
06.2015 - 06.2017
Server/ To Go Specialist - Red Lobster
01.2013 - 08.2016
Lake Technical Center - High School Diploma,
Winter Haven Senior High School - ,
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