Jordan Davis
Jonesboro ,GA
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at St. Ives Country Club. Skilled in facility management and problem-solving, adept at fostering team collaboration and implementing safety protocols. Increased pool usage by strategically marketing to community organizations, demonstrating exceptional organizational and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Assistant Pool Manager
St. Ives Country Club
04.2024 - 06.2024
- Maintained a safe swimming environment for guests with disabilities by implementing appropriate accessibility accommodations when needed.
- Reduced accidents at the facility through effective supervision of staff members and strict adherence to established safety guidelines.
- Maximized pool use during off-peak hours through strategic marketing efforts targeting local schools, childcare centers, and other community organizations.
- Improved pool cleanliness with thorough maintenance tasks, including skimming, vacuuming, and chemical balancing.
- Contributed to a high level of customer satisfaction by consistently enforcing facility policies related to cleanliness, safety, and appropriate behavior while on the premises.
- Provided exceptional customer service to guests by addressing concerns and answering questions about facility amenities.
- Increased operational efficiency by performing routine equipment checks and promptly reporting any issues or necessary repairs to management.
- Promoted a welcoming atmosphere for diverse populations through inclusive programming options tailored to different age groups and skill levels.
- Contributed to an organized work environment by maintaining accurate records of daily attendance, incident reports, and maintenance logs.
- Conducted regular team meetings to review safety procedures, discuss performance goals, and maintain clear communication among staff members.
- Enhanced swimmer safety by enforcing pool rules and monitoring guest behavior.
- Collaborated with the Pool Manager in planning and executing special events such as swim lessons, water fitness classes, and private parties.
- Fostered positive relationships with local community organizations through active participation in events and partnerships related to aquatic activities.
- Enhanced customer service based on feedback from guests.
Package Handler
FedEx
11.2021 - 02.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Communicated with supervisors about delays or other issues with shipments.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Boosted processing speed for outbound shipments, meticulously planning parcel arrangement in delivery vehicles.
- Collaborated with drivers to streamline package loading, maximizing space utilization in delivery vehicles.
- Facilitated team-oriented environment, sharing handling techniques that minimized effort and reduced injury risk.
- Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
- Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
- Enhanced operational resilience by cross-training in multiple roles, providing flexibility in workforce allocation.
Cashier
Chick-fil-A
11.2019 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Accurately handled cash register transactions while providing excellent customer service.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
- Provided beverage cups and condiments to increase customer convenience
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Resolved customer complaints independently or with aid of supervisor.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
- Provided customers with information on specials and discount deals.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
- Made change and issued receipts or tickets to customers for each transaction.
- Ensured compliance with local health regulations through diligent adherence to sanitation guidelines in both front-and back-of-house areas.
- Supported positive work atmosphere by actively participating in team meetings and offering constructive feedback when necessary.
- Provided correct change to customers while following cash handling policies and procedures.
- Engaged customers to help create superior food and beverage experience.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Replaced CO2 tanks and soda syrups when depleted.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Identified and resolved discrepancies and errors in customer accounts.
Hardware and Tools Sales Associate
Lowes Home Improvment
03.2018 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Diploma -
Woodland High School
Stockbridge, GA05.2017
Skills
- Team Management
- First Aid Training
- Task Delegation
- Incident Reporting
- Scheduling Coordination
- Policy Enforcement
- Facility Management
- Pool Maintenance
- Multilingual Abilities
- Event Organization
- Safety Auditing
- Safety Monitoring
- Work Delegation
- Staff Scheduling
- Operations Oversight
- Facility Maintenance
- Supply Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Coaching and Mentoring
- Interpersonal Skills
- Analytical Thinking
- Conflict Resolution
- Goal Setting
- Professionalism
- Interpersonal Communication
- Public Speaking
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Project Management
- Cultural Sensitivity
- Professional Demeanor
- Problem-solving aptitude
- Performance Management
- Negotiation
- Analytical Skills
Timeline
Assistant Pool Manager
St. Ives Country Club
04.2024 - 06.2024
Package Handler
FedEx
11.2021 - 02.2024
Cashier
Chick-fil-A
11.2019 - 09.2021
Hardware and Tools Sales Associate
Lowes Home Improvment
03.2018 - 10.2019
Diploma -
Woodland High School
Similar Profiles
Carter FieldsCarter Fields
Food and Beverage Director at St Ives Country ClubFood and Beverage Director at St Ives Country Club
Kyle ComptonKyle Compton
Poolside Server at St Ives Country ClubPoolside Server at St Ives Country Club
Harry ThompsonHarry Thompson
Pool Manager at St Ives Country ClubPool Manager at St Ives Country Club