Jordan Davis

• Remained updated with latest information related to mortgage products and services being offered.
• Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
• Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
• Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
• Discussed property liquidation options with customers.
• Safeguarded company interests by ensuring adherence to all relevant legal and regulatory requirements throughout the loss mitigation process.
• Assisted with short sales and deed in lieu processes.
• Provided reinstatement and payoff quotes to clients.
• Helped customers navigate options to maintain homeownership.
• Coordinated foreclosure prevention efforts, facilitating timely communication between borrowers, lenders, and legal counsel.
• Assessed clients' financial data to determine loan suitability.
• Reached out to borrowers to discuss current status and loan workout options.
• Explained legal aspects of loan to borrower, as well as payment terms and clauses.
• Assisted customers with completing loan applications and other paperwork.
• Proactively identified solutions for customers experiencing credit issues.
• Developed and maintained relationships with customers, lenders and other third parties.

• Consistently met or exceeded individual sales targets, contributing to the store''s overall success and profitability.
• Supported store management with daily tasks such as opening/closing procedures and cash register operations when required.
• Collaborated with team members to maintain a clean and organized store environment, ensuring an enjoyable shopping experience for all visitors.
• Handled sensitive customer situations with discretion and empathy, resulting in satisfactory resolutions for all parties involved.
• Utilized expert product knowledge to assist colleagues in answering questions or addressing client concerns when needed.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.

• Handled large sums of cash

• Completed task assigned to me by upper management in a timely manner