Jordan Davis
Austin,TX
Summary
Organized and results-driven administrative professional with a strong background in office management, team coordination, and process improvement. Experienced in handling vendor relations, processing returns, and managing inventory with accuracy and attention to detail. Adept at using office software, including Microsoft Excel and database systems, to track and manage records, streamline workflows, and ensure timely completion of tasks. Proven ability to provide excellent customer service, manage communications, and maintain efficient, compliant operations in fast-paced environments. Skilled in multitasking, prioritizing deadlines, and supporting teams to ensure smooth day-to-day office operations.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
TECHMINT
07.2023 - 09.2024
- Maintained accurate records of all returned items, ensuring proper inventory management and control.
- Fostered positive relationships with vendors and suppliers through professional communication regarding damaged or defective products returned under warranty claims.
- Documented returned product details in [Software] inventory tracking system.
- Managed the disposal of non-salvageable items in compliance with environmental regulations, reducing the company''s ecological footprint.
- Developed comprehensive training materials and conducted workshops for new employees, ensuring a thorough understanding of reverse logistics procedures and best practices.
- Streamlined returns processing for faster customer refunds, managed product inspections, and coordinated with manufacturers on warranty claims.
- Coordinated with quality assurance teams to identify trends in product defects and facilitated corrective actions with manufacturers.
- Photographed merchandise and prepared written descriptions of items for auction on company website.
- Streamlined product catalog management for increased efficiency in inventory control.
- Bolstered data integrity and accuracy, conducting regular audits and implementing corrective measures as needed.
- Fostered culture of continuous improvement, regularly reviewing and updating database maintenance procedures.
- Improved team productivity, coordinating database administration tasks and fostering collaborative work environment.
- Developed comprehensive documentation on database architecture, simplifying future upgrades and maintenance tasks.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Managed high volume of SKU entries while maintaining a high level of accuracy and consistency across all platforms.
- Streamlined data entry processes for increased efficiency, leading to faster product catalog updates.
- Participated in regular team meetings to discuss progress, share best practices, and explore opportunities for continuous improvement.
- Enhanced product visibility by optimizing product listings with accurate data and engaging descriptions.
- Maintained files, records, and chronologies of entry activities.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
- Collaborated with team members to share knowledge, troubleshoot complex issues, and improve overall performance.
- Reduced device failure rates through thorough diagnostic testing and root cause analysis.
- Contributed to cost savings by identifying opportunities for parts reuse or repurposing during the refurbishment process.
- Efficiently managed time spent on each refurbishment task, balancing speed with attention to detail for optimal productivity.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Managed warranty claim processing and communicated effectively with manufacturers regarding replacement parts orders.
- Improved troubleshooting efficiency with thorough device inspections and accurate issue identification.
- Successfully repaired various consumer electronics, including smartphones, tablets, gaming consoles, and home audio systems.
- Supported continuous improvement initiatives by suggesting process enhancements that led to more effective repair workflows.
- Conducted comprehensive system testing to ensure optimal performance postrepair.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Collaborated with QA team to test software quality through manual and automated testing.
- Boosted product stability by identifying and reporting software bugs for timely resolution, minimizing negative customer impact.
- Elevated product quality by meticulously documenting test findings and recommendations for improvements.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices. Focuses on quality control processes, specifically within the consumer electronics sector. indicates that the role involves testing devices intended for resale in refurbished condition.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Focuses on maintaining and updating inventory records, including tracking stock levels and managing inventory databases. Focuses on the management of company databases, including manual data entry and maintaining up-to-date records. Highlights the role of managing data and inventory, especially when transferring information between different systems or platforms.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved inventory management practices through consistent monitoring, tracking, and documentation of auction items.
- Ensured accuracy of item descriptions by conducting thorough research and fact-checking prior to catalog creation.
- Enhanced product presentation with high-quality images, resulting in increased sales conversions.
- Maximized eBay search visibility by optimizing titles and keywords for each product listing.
- Continuously refined the listing process through regular evaluations and adjustments based on performance metrics.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Consistently met or exceeded daily productivity targets through effective time management and prioritization of tasks.
- Demonstrated flexibility by adapting readily to changes in production schedules or priorities, maintaining productivity during periods of high demand or unexpected challenges.
- Assembled boxes, cartons and containers to package items.
- Inspected items for defects and damage.
- Facilitated team meetings to discuss improvements in packaging processes.
- Prepared professional presentations for meetings using PowerPoint or other visual aids as required by the situation.
- Used MS Excel to analyze data and PowerPoint to share information with team members.
- Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
- Created engaging instructional content using various multimedia tools such as PowerPoint presentations, videos, podcasts, and interactive quizzes to accommodate different learning styles.
Service Manager
Chipotle Mexican Grill
01.2020 - 07.2023
- Successfully trained and supervised 30+ new employees, ensuring consistent delivery of high-quality service
- Fostered a positive and supportive team environment by offering assistance, understanding employee strengths and weaknesses, facilitating open communication, and recognizing outstanding performance
- Maintained exceptional attention to detail, achieving an average of 95% accuracy on online orders, meeting time goals, and ensuring correct portion control for each order
- Provided excellent customer service by building strong relationships with regular and new customers, tailoring services to meet the unique needs of each customer, and handling concerns with urgency and care
- Excelled in a fast-paced, multi-tasking environment, adeptly completing various responsibilities as needed
- Successfully implemented and maintained safety and sanitation standards, ensuring compliance with local health department regulations and promoting a clean and safe work environment
- Managed multiple devices daily, including iPads for labeling and submitting HACCP logs as well as the office and DML computer systems
Frontline Member Cashier
Sam's Club
03.2021 - 09.2021
- Utilized the POS register system to proficiently process sales, returns, and exchanges with precision and accuracy
- Established and maintained strong connections with regular customers by delivering exceptional customer service, showing attentiveness to customer concerns and promptly bagging and scanning items to meet individual preferences
- Boosted sales by proactively promoting membership upgrades and the Sam's Club credit card, successfully securing at least 5 of each on a daily basis
- Demonstrated a keen awareness of current promotions to effectively inform customers and drive sales
Education
Music - Design
Austin Community College
Austin10.2024
High School Diploma - Fine Arts
Timber Creek High School
06.2019
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Conflict Resolution
- Quality Assurance
- Workplace Safety
- Documentation And Reporting
- Office Administration
- Data Management
- Proficient in Microsoft Office
- Data Entry and Analysis
- Discrepancy Resolution
- Warehouse Organization
Personal Information
Date of Birth: 03/02/01
Timeline
Administrative Assistant
TECHMINT
07.2023 - 09.2024
Frontline Member Cashier
Sam's Club
03.2021 - 09.2021
Service Manager
Chipotle Mexican Grill
01.2020 - 07.2023
Music - Design
Austin Community College
High School Diploma - Fine Arts
Timber Creek High School
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