Jordan Davis
Saint Charles,MO
Summary
Accomplished Loss Mitigation Advocate with a proven track record at Cenlar FSB, adept in negotiation and research proficiency. Streamlined application processes, significantly reducing delinquency rates. Skilled in fostering customer retention and satisfaction, demonstrated through effective problem-solving and exceptional telephone etiquette. Expert in managing both high-pressure situations and complex customer interactions.
Overview
10
10
years of professional experience
Work History
Loss Mitigation Advocate
Cenlar FSB
11.2020 - Current
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Discussed property liquidation options with customers.
- Streamlined the loss mitigation application process for clients, resulting in increased efficiency and better outcomes for both borrowers and lenders.
- Helped customers navigate options to maintain homeownership.
- Reached out to borrowers to discuss current status and loan workout options.
- Reduced delinquency rates by implementing effective mortgage collections strategies.
- Worked with Bankruptcy/Alley/CU/Heloc accounts during the loss mitigation stages and ensured compliance throughout the process.
Shoe Sales Specialist
Dillards Department Store
05.2018 - 11.2020
- Managed inventory levels efficiently by conducting regular stock checks and updating the system accordingly.
- Maintained a clean and organized sales floor, resulting in an inviting shopping environment for customers.
- Developed strong product knowledge to effectively answer customer inquiries and provide accurate information.
- Monitored loss prevention efforts closely by adhering to company policies regarding theft deterrence strategies, return procedures, and cash handling guidelines.
Customer Service Manager
Walmart
03.2015 - 02.2018
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Fort Zumwalt East High School
Saint Charles, MO06-2014
Skills
- Research proficiency
- Exceptional telephone etiquette
- Professionalism
- Time management abilities
- Problem-solving aptitude
- Negotiation
- Fair debt practices
- Repayment negotiations
- Goals and performance
Timeline
Loss Mitigation Advocate
Cenlar FSB
11.2020 - Current
Shoe Sales Specialist
Dillards Department Store
05.2018 - 11.2020
Customer Service Manager
Walmart
03.2015 - 02.2018
High School Diploma -
Fort Zumwalt East High School