Jordan Deaux
Phoenix,AZ
Summary
Results-driven management professional with a proven track record in goal setting and fostering a culture of exceptional customer service and employee satisfaction. Expertise in strategic planning, team leadership, and operational efficiency ensures sustained growth and productivity. Committed to developing innovative solutions that elevate client experiences while enhancing staff morale.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Knightvest Residential
Phoenix, AZ
10.2023 - Current
- Oversaw daily operations, maintenance, and administration of various properties.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Prepared monthly financial reports for review by the property manager.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
Assistant Property Manager
Roundhouse
Colorado Springs, Colorado
04.2023 - 10.2023
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
Assistant Store Manager
Arlet Bridal Couture
Corona, CA
02.2022 - 11.2022
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Junior Clinic Administrator
Massage Envy- Eastvale
Eastvale
03.2020 - 02.2022
- Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
- Maintained database of personnel activities with digital record-management systems.
- Chaired staff meetings, providing status updates on key activities to clinical management.
- Facilitated necessary changes to policies or procedures to improve operations.
- Facilitated consistency in delivery and quality of services by hiring and supervising top-notch employees.
- Improved financial effectiveness by informing and advising board members of current trends, issues and activities.
Assistant Manager
Amazing Lash Studio
Eastvale, California
04.2019 - 10.2019
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Assistant Property Manager
THE THOMPSON COMPANY
Riverside , California
07.2018 - 04.2019
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Kept records of correspondence with residents and tenants.
- Escalated critical issues to property manager to ensure immediate resolution.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Checked common areas regularly to keep neat, clean and free of debris.
- Collected monthly assessments, rental fees, deposits and payments.
- Oversaw daily operations, maintenance and administration of various properties.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Showed units to potential tenants and answered questions about life in community.
- Checked rental eligibility by following company's verification process.
- Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
Education
Associates in Culinary Arts - Culinary
Auguste Escoffier
Boulder, Co12.2021
High School Diploma -
Santiago High School
Corona, CA06.2014
Skills
- Administrative Management
- Customer Service Management
- Staff Development
- Goal Setting
- Sales Tracking
- Marketing and Promotions
- Performance Evaluation and Monitoring
- Fair Housing Mandates
- Monthly Fee and Payment Collection
- Local and State Laws
Education and Training
other,Corona, CA,other,Boulder, Co
Timeline
Assistant Property Manager
Knightvest Residential
10.2023 - Current
Assistant Property Manager
Roundhouse
04.2023 - 10.2023
Assistant Store Manager
Arlet Bridal Couture
02.2022 - 11.2022
Junior Clinic Administrator
Massage Envy- Eastvale
03.2020 - 02.2022
Assistant Manager
Amazing Lash Studio
04.2019 - 10.2019
Assistant Property Manager
THE THOMPSON COMPANY
07.2018 - 04.2019
Associates in Culinary Arts - Culinary
Auguste Escoffier
High School Diploma -
Santiago High School
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