Jordan De La Cruz
Reston,US
Summary
Driven professional with a background at Front Desk Position, excelling in customer service and multitasking. Demonstrated expertise in Word and PowerPoint, alongside a keen attention to detail and a professional demeanor. Achieved high levels of guest satisfaction and efficiency, leveraging solid communication skills and a team player mentality to enhance operational outcomes.
Overview
1
1
year of professional experience
Work History
Concierge
Front Desk Position
05.2023 - 11.2023
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Maintained detailed knowledge of local attractions, events, and services to better assist residents/guests in making informed decisions.
Cashier
Retail Cashier
11.2022 - 05.2023
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Answered questions about store policies and addressed customer concerns.
- worked as cashier and in self checkout
Education
High School Diploma -
Osbourn Park High School
Manassas, VA05.2022
Skills
- Proficient in Word and PowerPoint
- Keen attention to detail
- Professional demeanor
- Solid communication
- Effective Decision Making
- Team player mentality
- Excellent Multitasking
- Hospitality
Cosmetologist
completed a two year program in highschool to obtain a cosmetology license
passed my state boards
Timeline
Concierge
Front Desk Position
05.2023 - 11.2023
Cashier
Retail Cashier
11.2022 - 05.2023
High School Diploma -
Osbourn Park High School
Similar Profiles
Christian JonesChristian Jones
YMCA at Front Desk PositionYMCA at Front Desk Position
Rossangela RojasRossangela Rojas
Urgent Family Care at Front Desk PositionUrgent Family Care at Front Desk Position
Kayla BenavidezKayla Benavidez
Aesthetic Restorology at Front Desk PositionAesthetic Restorology at Front Desk Position