Jordan DeMattei
Warren
Summary
Detail-oriented professional with strong customer service skills and team leadership experience. Proven ability to educate clients on financial products and support new employee training initiatives.
Overview
6
6
years of professional experience
Work History
Teller
Extra Credit Union
Warren
01.2018 - 10.2020
- Processed customer transactions quickly and accurately using advanced banking software.
- Assisted members with account inquiries and provided exceptional customer service.
- Maintained cash drawer and balanced daily transactions to ensure accuracy.
- Educated customers on credit union products and services to enhance financial literacy.
- Supported training of new tellers on systems and best practices for service delivery.
Caretaker
Developmental Essential Services
Romeo
01.2017 - 01.2018
- Delivered compassionate care to individuals with developmental disabilities, promoting their well-being and dignity.
- Assisted disabled persons according to individual needs, ensuring personalized and respectful care.
- Supported clients with daily living activities and personal hygiene needs, enhancing their quality of life.
- Supported recreational activities to enhance client engagement and socialization.
- Maintained a safe and clean environment for clients and staff.
Shift Leader
Speedway Gas Station
Shelby Township
06.2014 - 12.2016
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new employees on safety protocols and operational procedures.
- Managed cash register operations, balancing cash drawers at shift end.
- Maintained cleanliness and organization of the store environment consistently.
- Implemented inventory management practices to reduce waste and shortages.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
High School Diploma -
Warren Mott High School
Warren, MI06-2014
Skills
- Transaction management
- Cash management
- Customer service
- Attention to detail
- Time management
- Team supervision
- Conflict resolution
- Effective communication
- Strong work ethic
Timeline
Teller
Extra Credit Union
01.2018 - 10.2020
Caretaker
Developmental Essential Services
01.2017 - 01.2018
Shift Leader
Speedway Gas Station
06.2014 - 12.2016
High School Diploma -
Warren Mott High School