Jordan Dennis
Maintenance Tech
Lexington,KY
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Facilities Coordinator
Cathedral Of Christ The King
09.2023 - Current
- Repair HVAC, electrical, plumbing, structural and other maintenance issues at CTK & CKS
- Becoming proficient at navigating Delta automated HVAC monitoring system
- Manage purchasing accounts and invoices, as well as purchase tools, material and supplies for maintenance and facilities
- Work with vendors scheduling repairs and obtaining quotes of cost and labor for repairs at CKS & CTK
- Resolve technology related issues and help parishioners/ministry leaders use media equipment in PLC and Hehman Hall
- Coordinate with hospitality, bereavement, and other ministries to set up tables and chairs for events year-round
Server
Josie's
07.2022 - 08.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Plumber's Apprentice
Rose Lane Plumbing
01.2022 - 07.2022
- Selected type and size of piping required for each project.
- Installed valves, hangers, supports and flanges inside piping systems.
- Set up appliances like water heaters, filters and dishwashers with correct settings to maximize performance.
IT Field Service Technician
Commonwealth Office Of Technology
06.2021 - 12.2021
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
IT Field Service Technician
Fresenius Medical Care NA
04.2019 - 12.2020
- Provided remote and on-site IT support for 70+ dialysis locations across four states
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Monitored company inventory to keep stock levels and databases updated.
- Configured hardware, devices and software to set up work stations for employees.
Desktop Support Specialist
LG&E And KU
10.2018 - 04.2019
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Deployed devices across multiple facilities, connecting hardware to central network hubs for multi-site interconnectivity.
Help Desk Analyst
Lexington Clinic
10.2014 - 06.2018
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Provided on-call support for critical issues related to medical care.
- Maximized use of hardware and software by training users and interpreting instructions.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
Education
High School Diploma -
Lafayette High School
Lexington, KY 08.2004 - 05.2007
Western Kentucky University
Bowling Green, KYTimeline
Facilities Coordinator
Cathedral Of Christ The King
09.2023 - Current
Server
Josie's
07.2022 - 08.2023
Plumber's Apprentice
Rose Lane Plumbing
01.2022 - 07.2022
IT Field Service Technician
Commonwealth Office Of Technology
06.2021 - 12.2021
IT Field Service Technician
Fresenius Medical Care NA
04.2019 - 12.2020
Desktop Support Specialist
LG&E And KU
10.2018 - 04.2019
Help Desk Analyst
Lexington Clinic
10.2014 - 06.2018
High School Diploma -
Lafayette High School
08.2004 - 05.2007
Western Kentucky University
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