JORDAN DEVEROUX
Summary
I am convinced that I can be an great asset at any position requiring hard work, enthusiasm, customer service and reliability. I love to work with a team as well as excelling with independent projects. I am excited for the journey and am willing to consider relocating if need be.
Overview
10
10
years of professional experience
Work History
Length of Stay Coordinator
Alaska Native Tribal Health Consortium
Anchorage, AK
03.2024 - Current
- Coordinated with health care professionals to provide appropriate medical services to residents.
- Maintained up-to-date knowledge of health care reform laws and regulations.
- Generated reports based on analysis of health care data collected from various sources.
- Coordinated with other health care professionals to ensure quality patient care.
- Coordinated with health care professionals to develop individualized meal plans for clients.
- Ensured compliance with HIPAA regulations related to confidentiality of health care information.
- Represented health care facility in professional community organizations, maintaining high level of professionalism.
- Maintained calendars of upcoming events, meetings and deadlines.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
Bartender
HMSHost
Anchorage, AK
02.2023 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Collected and organized daily till totals and tips.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Completed regular bar inventories and daily requisition sheets.
Administrative Assistant
PeopleAK
Anchorage, AK
02.2023 - 12.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Maintained accurate department and client records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate program materials.
- Prepared and prioritized calendars and correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents when needed.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained accurate records and documented client data in company databases.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Answered questions and responded to inquiries to deliver high level of service to clients.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
Referral Management Specialist
PHCN
Phoenix, AZ
10.2022 - 01.2023
- Displayed strong telephone etiquette, effectively handling difficult calls
- Managing and Approving Medical Referrals
- Inbound and Outbound Calls
- Experience with Medical Chart Records
- Working with Medical Insurance Companies
- Experience with Microsoft Office, Excel, and Word
- Sitting in on weekly ZOOM Meetings and Chatting daily
- Working Independently due to working Remotely
- Paying Close Attention to Details
- Inputting Data into Spreadsheets, Electronic Health Records, and Other Systems Accurately
- Respond to Phone Calls, Emails, and Voicemails in a Timely Manner
- Upholding and Complying with Patient Confidentiality as required by HIPAA
- Developed and Updated Tracking Spreadsheets Using Excel
Member Service Representative
Alaska USA Federal Credit Union
Anchorage, AK
03.2021 - 10.2022
- Taking up to 200+ Incoming Calls
- Preforming Financial Related and Marketing Transactions
- Ensure that Member’s confidential information is properly protected by authenticating callers
- Processing Payments for Credit Cards, Auto Loans, and Mortgage Loans
- Paying Close Attention to every Detail I receive and provide to Members
- Working with Outlook, Word, Teams, and Excel
- Working Independently due to working Remotely
- Assist with going over Member’s Transactions
- Opening and Closing Member Accounts and Certificates
- Providing Technical Support with Member’s Online Banking
- Closing and Issuing Debit Cards to Members
- Updating Member Information with Proper Protocols
- Assisting Members with Basic Financial Questions and Advice
- Provide Exceptional Customer Service to Members, Dealerships, and other Financial
- Institutions
- Sitting in on Weekly and Monthly Meetings via Teams on New Information and Training
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
Front Desk Medical Receptionist
Alaska Native Tribal Health Consortium
Anchorage, AK
09.2019 - 11.2021
- Always Providing Excellent Customer Service and Hospitality for the Best Quality of Care for Patients
- Performing Professionally in Difficult Patient/Physician Situations
- Maintaining Excellent Communication throughout The Team, Patients, and Co-Workers
for the Work Environment to Move Smoothly - Greeting Patients, Escorts and other Visitors
- Checking Patients in and out
- Inbound/Outbound Phone Calls
- Ability to Pay Strong Attention to Detail
- Experience with Training and Leading Staff as a Strong Leader and Role Model
- Ability to React Calmly, Professionally, and Effectively in Stressful or Emergency Situations
- Multitasking in a High Paced Environment with Excellent Organization Skills
- Respond to Phone Calls, Emails, and Voicemails in a Timely Manner
- Transported Patients to Surgery and Appointments
- Maintaining Electronic Health Records
- Scheduling, Rescheduling, and Verifying Patient Appointments/Arrivals
- Handled Personal Information to Create Appointments, Reservations, and Transportation
- Help Train New Employees and Inform them about the Companies Regulations and
Policies - Sanitizing with Proper Techniques and Precautions
- Answer Patient Questions and Providing Appropriate Assistance when Necessary
- Inputting Data into Spreadsheets, Electronic Health Records, and Other Systems
Accurately - Collect and Copy Patient's Insurance Information and other Pertinent Documents
- Communicating with Co-Workers through Skype, Zoom, and Outlook
- Distributed and Collected Patient Forms to be Filed, Faxed, or Processed
- Manage Office and Medical Supply Inventories
- Receive, Uphold, and Organize Supplies in Stockrooms and Exam Rooms
- Managed Office Mail, Files, and Paperwork
- Instructed Patients to Perform Certain Tasks Before and After being seen.
- Managed Correspondence between Doctors and other Office Personnel
- Processed Medical Billing Paperwork
- Upholding and Complying with Patient Confidentiality as required by HIPAA and Hospital
Server/Bartender
Red Robin
Anchorage, AK
09.2019 - 07.2020
- Customer Service
- Busing, Sanitizing, and Cleaning Tables Thoroughly
- Take and Serve Food/Drink Orders Accurately and Efficiently
- Cooperating with Team in a Fast-Paced Environment
- Money Handling and Calculating
- Engage with Customers in a Friendly Manner
- Busing, Sanitizing, and Cleaning Tables
- Hosting and Escorting Guests to their Tables
- Answering Questions with Proper Information
- Up-Selling Promotional Products
- Food Preparation
- Ability to Memorize a Good Amount of Information Accurately
- Delivered Checks and Collecting Payments
- Knowledge on Proper Alcohol Consumption
- Prepared Alcohol and Non-Alcoholic Beverages
- Verifying Customers Identification to Confirm Legal Drinking Age
- Restock and Replenish Bar Inventory and Supplies
- Mix Ingredients to Prepare Cocktails and Unique Drinks
- Slicing, Pitting, and Preparing Fruit Garnishes for Drinks
- Complying with all Food and Alcohol Beverage Regulations
- Limiting Customer Problems by Restricting Alcohol Intake When Needed and Attempting
to Curtail Inappropriate Behavior
Customer Service Representative
Conduent
Anchorage, AK
03.2019 - 08.2019
- Customer Service
- Maintaining a High Amount of Inbound/Outbound Phone Calls
- Experience with Excel, Microsoft, and Outlook
- Data Entry & Processing
- Maintaining and Updating Paperwork
- Paying Close Attention to Detail & Organization
- Clear and Effective Communication
- Adaptability to Difficult Situations
- Work to Consistently Meet all Established Goals and Metrics Everyday
- Responding Efficiently and Accurately to Callers, Explaining Possible Solutions, and Ensuring that Clients Feel Supported and Valued
- Provide Customer Support for Medicaid Patients
- Provide Customer Support for Medical Providers
- Complete Call Log Projects in a Timely Manner
- Typing 60-80 WPM
- Noting Everything Said on a Phone Call for Records
- Deescalate Situations Involving Dissatisfied Patient/Providers, Offering as much Assistance and Support as Possible
- Understanding and Striving to Meet or Exceed Call Center's Metrics while Providing Excellent Consistent Customer Service
Customer Service Representative
Denali Relocation Services
Anchorage, AK
05.2017 - 03.2019
- Customer Service
- Making/Taking Phone Calls
- Experience with Excel & Microsoft
- Quality Assurance
- Recording & Inputting Information as needed
- Updating Paperwork
- Maintaining Documents
- Word Processing
- Taking Notes for Bad and Good Surveys
- Maintained a Daily Call Log that was Submitted to Management Everyday for Monitoring
- Consistently Scored 100% for Quality Assurance Scores
- Ability to Stay Professional and Sympathetic while Calming an Upset or Distraught Client
- Multitasking with Phone Calls, Typing, and Paperwork
- Paying Close Attention to Detail
- Assisted Clients with a Warm and Professional Attitude
- Processed Claims
- Wrote Call Center Scripts and Guides
- Kept Records of Client Complaints
Manager
Papa John's Pizza
Anchorage, AK
08.2014 - 12.2016
- Money Management: Handing Drawer Cash Outs, Handling Driver's Tips, Handing Customer Cash Outs, Made and Managed Daily Cash Deposits
- Inventory Management
- Customer Service
- Food Handling
- Food Preparation
- Order Taking and Processing
- Maintaining a Clean Work Environment
- Working with Ovens, Slicers, and Other Equipment Safely and Carefully
- Opening and Closing Restaurant
- Scheduling and Finding Coverage for Employees
- Maintaining a Professional Attitude while dealing with an Upset or Unsatisfied Customer
- Supervised Team and Restaurant
- Recruited New Hires by Posting Ads
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
Education
High School Diploma -
Bartlett High School
Anchorage, AK05.2016
Skills
- Microsoft Excel, Outlook, Word, & Teams
- 60-80 WPM
- Medical Insurance Billing
- Electronic Medical Record Systems
- Customer Service
- Medical Scheduling
- Training & Development
- Excellent Verbal, Writing, & Typing Skills
- Multitasking
- Quality Assurance
- Healthcare Experience
- Banking Experience
- Manager Experience
- Recordkeeping and Bookkeeping
- Multitasking and Time Management
- Schedule Management
- Confidentiality and Data Protection
- Technologically Savvy
Timeline
Length of Stay Coordinator
Alaska Native Tribal Health Consortium
03.2024 - Current
Bartender
HMSHost
02.2023 - Current
Administrative Assistant
PeopleAK
02.2023 - 12.2023
Referral Management Specialist
PHCN
10.2022 - 01.2023
Member Service Representative
Alaska USA Federal Credit Union
03.2021 - 10.2022
Front Desk Medical Receptionist
Alaska Native Tribal Health Consortium
09.2019 - 11.2021
Server/Bartender
Red Robin
09.2019 - 07.2020
Customer Service Representative
Conduent
03.2019 - 08.2019
Customer Service Representative
Denali Relocation Services
05.2017 - 03.2019
Manager
Papa John's Pizza
08.2014 - 12.2016
High School Diploma -
Bartlett High School