Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan DeVilbiss

Dayton,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in construction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Patient and empathetic customer service leader with extensive background in conflict resolution and customer care. Ohio Operating Engineers Journeyman with expertise in crane work and roadway construction. Seasoned in equipment inspection, maintenance and operation. Responsible team player with strong patience, attention to detail and systematic approach to completing accurate work. Excellent materials management abilities and understanding of safety zones. Focused on supporting jobsite work and meeting requirements by safely and efficiently operating heavy equipment. Highly experienced with equipment such as heavy and industrial equipment . Worked closely with ground crew and equipment operators to complete on-time jobs with no safety incidents.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sr. Inside Sales Rep

United Rentals
05.2021 - 01.2024
  • Updated accounts and maintained long-term relationships with clients.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Negotiated prices, terms of sales and service agreements.
  • Recorded accurate and efficient records in customer database.
  • Quoted prices, credit terms and other bid specifications.
  • Handled day-to-day customer or client questions via telephone or email.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Presented professional image consistent with company's brand values.

Equipment Service Employee

Vandalia Rental
03.2016 - 01.2021
  • Answer Phone calls and assist customer in ordering equipment needed for current projects/jobs
  • Input customer information in to computer system using rental man and sales force.
  • Opening and closing of customer contracts for rentals with correct accuracy.
  • Servicing of equipment when coming off of rental.
  • Preparing equipment for deliveries.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Tested systems, noting issues and completing preventive maintenance
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained
  • Assisted in reducing downtime through efficient troubleshooting and problem-solving techniques.
  • Contributed to the timely completion of projects by maintaining all necessary tools and equipment in working order.
  • Increased equipment lifespan with diligent preventive maintenance measures.
  • Consistently exceeded performance expectations, contributing to the overall success of the organization by maintaining a high standard of equipment service and customer satisfaction.

Meter Reader

Dayton Power & Light Co
08.2015 - 03.2016
  • Properly read electric meters on commercial and residential properties Enter correct readings into hand head data machine Routes read in timely fashion. Physically demanding (walking, climbing, stooping and squatting).
  • Self-motivated, with a strong sense of personal responsibility
  • Managed time efficiently in order to complete all tasks within deadlines
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.

Journeyman Operator/ Oiler

Capital City Group, Inc
11.2011 - 08.2015
  • Completed tear down of existing structures and prepared for new construction.
  • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
  • Loaded and unloaded building materials used for construction.
  • Set up and tare down of crane Loading and handling of rigging Loading and unloading shipments of varies construction materials.

End Dump Operator

Loewendick Demolition
06.2010 - 08.2010
  • Second year apprentice operating End Dump on construction site transferring concrete material to make room for new construction.
  • Conducted preventative maintenance on equipment to reduce repair costs.
  • Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Worked outside in all weather conditions.

Forklift Operator/ Oiler

Kenmore Construction
01.2009 - 05.2010
  • Completed tear-down of existing structures and prepared for new construction.
  • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
  • Prepared and cleaned construction sites by removing debris.
  • Loaded and unloaded building materials used for construction.
  • Operated equipment such as Industrial Forklift, Backhoe, Water truck.
  • Clean tracks on crane Spot crane while movement was needed Fuel equipment daily.
  • Operated forklift in compliance with OSHA guidelines and organizational policies

Roller Operator

Kokosing Construction
06.2008 - 11.2008
  • First year apprentice operating steam roller and milling equipment maintaining new and existing roadways.
  • Achieved smoother road surfaces by expertly operating roller equipment on various construction projects.
  • Performed routine pre-operation checks on rollers, identifying potential issues before they impacted work progress or safety standards.
  • Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
  • Assessed work sites daily for potential hazards.
  • Improved job site productivity by training new employees on proper roller operation techniques and safety protocols.

Education

High School Diploma -

Clear Fork High School
Bellville, OH
2008

High School Diploma -

Knox County Career Center
Mount Vernon, OH
06.2008

Journeyman Operator -

Ohio Operating Engineers
2012

Skills

  • Excellent written and oral communication
  • Customer service
  • Multitasking
  • Motivated team player
  • Quick learner
  • Personable
  • Natural leader
  • Extremely organized
  • Process Optimization
  • Route dispatch
  • Creative problem solving
  • Equipment Maintenance
  • Equipment operation
  • Software Proficiency
  • Computer Skills
  • Safety And Compliance

Certification

  • Ariel and Platform Certified
  • Rough Terrain and Industrial Forklift Certified
  • Class A CDL
  • Rigger and Signal Person Certified 

Timeline

Sr. Inside Sales Rep

United Rentals
05.2021 - 01.2024

Equipment Service Employee

Vandalia Rental
03.2016 - 01.2021

Meter Reader

Dayton Power & Light Co
08.2015 - 03.2016

Journeyman Operator/ Oiler

Capital City Group, Inc
11.2011 - 08.2015

End Dump Operator

Loewendick Demolition
06.2010 - 08.2010

Forklift Operator/ Oiler

Kenmore Construction
01.2009 - 05.2010

Roller Operator

Kokosing Construction
06.2008 - 11.2008

High School Diploma -

Clear Fork High School

High School Diploma -

Knox County Career Center

Journeyman Operator -

Ohio Operating Engineers

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