Jordan Dickens
Georgetown,KY
Summary
Driven professional with a robust background in equipment operation and customer service, honed at Toyota Motor Manufacturing and Xerox. Excelled in roles requiring precision in assembly and machining, alongside fostering strong client relationships. Recognized for training peers and enhancing workplace safety, demonstrating a blend of technical proficiency and teamwork.
Self motivated, driven and responsible. Regardless of assignment I will always complete it to the best of my ability and in the most efficient way possible. I’m always eager to learn new things
, am respectful of others. Integrity is highly regarded and will always lead by example.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Tmmk Team Member
Toyota Motor Manufacturing
03.2022 - Current
Tmmk team member for our Powertrain dept, specializing in both the assembly of V6 and T4 four cylinder engines and specialized in machining both cranks, and conrods.
-certified Toyota trainer
-filled in as acting team leader for both assembly and machining lines
-completed various Microsoft excel workshops
-I am responsible for everything from assembling an engine to delegating work assignments, coaching other team members, creating excel documents and maps to coexist with our three pillar system here at Toyota.
Customer Service Representative
Xerox
04.2011 - 12.2011
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Helped Apple customers with technical support relating to computer software
• Assist all customers to the best of my ability and part of their sales team, selling AppleCare, handling the entire transaction.
Customer Service Representative
Hewlitt Packard
08.2010 - 01.2011
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate Of Engineering - Engineering Mechanics
Skills
- Equipment Operation
- Workplace Safety
- Customer Service
- Cash Handling
- Cleaning
- Complaint resolution
- Telemarketing expertise
- Teamwork and Collaboration
- Chemical Handling
- Product Knowledge
- Organizing Work Stations
- Call Center Operations
- Computer Skills
- Training and mentoring
- Component Assembly
- Calculations and Measurements
- Clear Communication
- Parts Labeling
Certification
Microsoft excel training
Timeline
Tmmk Team Member - Toyota Motor Manufacturing
03.2022 - Current
Customer Service Representative - Xerox
04.2011 - 12.2011
Customer Service Representative - Hewlitt Packard
08.2010 - 01.2011
Bluegrass Community And Technical College - Associate Of Engineering, Engineering Mechanics