Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Donaldson

Twentynine Palms,CA

Summary

Proactive Mess Chief with eleven years of experience in military warehouse operations, specializing in cost control, loss prevention, and labor management. Proven ability to enhance operational efficiency through effective planning and communication. Strong leadership skills demonstrated through team building and customer service excellence. Committed to maximizing employee engagement and performance through targeted training and morale-building initiatives.

Overview

6
6
years of professional experience

Work History

Environmental Compliance Coordinator

USMC
Okinawa, AP
08.2024 - Current
  • Advised staff on best practices for minimizing their impact on the environment.
  • Maintained records of employee safety training as well as any accidents related to hazardous materials handling.
  • Assisted with the preparation of documents related to permit applications, renewals, transfers, amendments.
  • Conducted training sessions for employees on proper techniques for disposing of hazardous materials safely.
  • Developed and implemented environmental compliance plans to ensure regulatory requirements were met.
  • Attended conferences and seminars related to environmental law or policy updates impacting businesses operating within a regulated industry sector.
  • Provided guidance and support to other departments regarding environmental compliance issues.
  • Investigated potential violations of environmental regulations and provided advice on corrective action plans.
  • Reviewed facility operations plans for potential impacts on air quality or water resources.
  • Conducted regular environmental audits of facilities to ensure compliance with local, state, and federal laws.
  • Participated in public hearings related to proposed changes in local or state laws governing environmental compliance.
  • Reviewed contracts with vendors or subcontractors who may be working at sites subject to environmental regulation.
  • Prepared monthly reports detailing progress against established goals for environmental compliance initiatives.
  • Developed and maintained a system to track environmental compliance activities.
  • Drafted responses to questions from regulatory agencies concerning ongoing investigations into non-compliance issues.
  • Maintained and revised policy procedures for general operation of compliance program.
  • Performed facility evaluations, documented environmental issues and tracked correction plans.
  • Created reports summarizing audit results for management review.
  • Analyzed and implemented state, federal and local requirements to maintain approved pretreatment, pollution prevention and storm water runoff programs.
  • Ran environmental testing laboratory assessing field samples for contaminants and other positive or negative markers of ecological changes.
  • Determined, implemented, and enforced environmental guidelines for local projects and land developments.
  • Oversaw environmental waste discharge to protect people, animals, and environments from unnecessary and illegal contamination.

Quality Control Inspector

USMC
Onawa, AP
08.2024 - Current
  • Performed first article inspection on incoming raw materials.
  • Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Trained new employees on proper use of test equipment and inspection techniques.
  • Maintained records of all nonconforming products and completed corrective actions as required.
  • Developed corrective action plans based on findings from investigations and audits.
  • Generated reports summarizing inspection results, defect trends, and other statistical data.
  • Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
  • Inspected and repaired products to meet project expectations.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
  • Noted changes during testing in project documentation.
  • Provided safety information to contractors, engineers, or test equipment operators.
  • Positioned components, parts or materials for testing.
  • Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Selected samples for use as test models.
  • Made adjustments to equipment or calibrated instruments to required tolerances.

Production Manager

Usmc
Okinawa, AP
08.2024 - Current
  • Coordinated with suppliers to ensure timely delivery of materials and components.
  • Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
  • Managed budgets related to purchasing materials or hiring additional personnel.
  • Evaluated existing processes for potential automation opportunities.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
  • Coordinated production requirements with material handling and staffing functions.
  • Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
  • Translated complex information to audiences of varying levels of technical knowledge, enabling individuals to clearly understand messages.
  • Scheduled staff work assignments, rotations and overtime.
  • Aided raw material planning and escalated supplier issues, preventing shortages.
  • Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Managed daily order backlog through key metrics monitoring for on-time delivery.
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Coached and mentored employees to develop and enhance career skills.
  • Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.
  • Documented gas collection activities to meet company and regulatory requirements.
  • Read and interpreted meter numbers each shift to check operability of gas retrieval systems.
  • Kept permits current and accurate for legally-sound operations.
  • Produced daily operations report forecasting staffing needs and production volume to support cost-reduction and service improvement initiatives.
  • Examined and tested electrical power distribution machinery and equipment using various testing devices.
  • Contributed to new plant startup and implementation of processes for manufacturing, shipping and receiving and inventory management.
  • Authored and updated production reports and personnel records to facilitate operational decisions.

Telephone Customer Service Representative

usmc
Okinawa, AP
08.2024 - Current
  • Collected customer feedback and relayed information to appropriate personnel.
  • Provided guidance and assistance on how to use products effectively.
  • Navigated multiple computer systems simultaneously while conversing with customers.
  • Followed up with customers after each call to ensure satisfaction levels were met or exceeded expectations.
  • Analyzed customer feedback surveys in order to identify areas of improvement within the department.
  • Provided customer service support to customers over the telephone.
  • Consistently maintained high levels of professionalism when interacting with customers over the phone.
  • Utilized problem-solving techniques to resolve complex customer service issues in a timely manner.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Led on- and off-site customer support teams across multiple time zones.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Safety Officer/Field Investigator

Marine Corps
Okinawa, AP
04.2024 - Current
  • Assigned crew members to specific job assignments, carefully matched job complexity with installation crew member's skills and experience and followed up to verify right fit.
  • Interviewed job candidates and arranged for new-hire participation in vendor and in-house training programs.
  • Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team and vendors.
  • Created plans to help employees improve by tracking progress and sending results to HR personnel.
  • Drafted vehicle maintenance and repair reports and budgeted for fleet vehicle care.
  • Arranged and contracted for support of proven subcontractors and vendors needed to complete field construction work in support of company field crew.
  • Researched and understood local and regional building codes and environmental, health and safety requirements and orchestrated full compliance of team's on-site work.
  • Directed multiple job sites and confirmed site readiness for flooring installation and proper and high-quality completion of full projects that fully met client expectations.
  • Scheduled vehicle routes and arranged employee-client meetings.
  • Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
  • Recruited and trained new employees to meet job requirements.
  • Analyzed business performance data and forecasted business results for upper management.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Assigned work and monitored performance of project personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Proposed or approved modifications to project plans.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Participated in incident investigations by interviewing witnesses, taking photographs of the scene, collecting evidence, preparing written reports and making recommendations to prevent future occurrences.
  • Conducted safety inspections of job sites and equipment to identify potential hazards and recommended corrective action.
  • Facilitated hazard communication meetings between management personnel and front-line workers to discuss potential risks associated with particular tasks or processes.
  • Maintained records of all incidents, including accident reports, near misses, and unsafe conditions or acts.
  • Developed tools used to evaluate effectiveness of existing safety initiatives.
  • Ensured that all employees had proper personal protective equipment available at their workstations.
  • Audited contractors' safety plans prior to commencement of work onsite.
  • Developed safety programs in accordance with OSHA standards and company policies.
  • Performed regular air quality tests to ensure a safe environment for workers.
  • Consulted with medical professionals regarding employee injuries sustained while on duty.
  • Developed and implemented safety policies and procedures to reduce workplace hazards.
  • Analyzed data from audits and inspections to identify trends in unsafe working conditions or behaviors.
  • Assisted in the development of new safety protocols for plant operations based on changes in regulations or industry best practices.
  • Coordinated emergency response teams during drills or actual events such as fires, chemical spills.
  • Collaborated with various departments to develop strategies for improving workplace safety culture.
  • Investigated workplace accidents and provided recommendations for corrective actions as needed.
  • Educated staff members on proper use of personal protective equipment.
  • Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
  • Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
  • Served as liaison between management team and outside regulatory agencies when necessary.

Recruiter

Marine Corps
Portage, MI
12.2019 - 03.2021
  • Explained job duties, compensation and benefits to potential candidates.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Compiled data from personnel records and prepared reports on candidate performance and qualifications.
  • Participated in local job fairs and recruitment events for prospective hiring.
  • Supported hiring efforts domestically and internationally.
  • Read, analyzed, and interpreted various internal and external documents and reports.
  • Attended career fairs and networking events to help fill openings and build candidate pipeline.
  • Managed candidate activity within Applicant Tracking System (ATS).
  • Collaborated with human resources teams to mitigate risks and verify regulatory compliance.
  • Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
  • Ensured adherence and compliance to U.S. EEO regulations and all employment legislation.
  • Created and maintained positive relationships with hiring managers and HR business partners.
  • Facilitated job application processes for qualified candidates.
  • Provided hiring status updates to HR and managers for comprehensive oversight.
  • Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
  • Contacted job applicants to inform of application status.
  • Conducted exit interviews and completed employment termination paperwork.
  • Prepared or maintained employment records using human resources management system software.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Administered employee benefit plans.
  • Scheduled or conducted new employee orientations.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Hired employees and processed hiring-related paperwork.
  • Reviewed employment applications and job orders to match applicants with job requirements.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Informed job applicants of duties and responsibilities, compensation and benefits.
  • Sourced, qualified and conducted screening interviews with job candidates.

Education

Associate of Applied Science - Criminal Justice

Purdue University - North Central
Westville, IN
01.2023

Skills

  • Preventative Maintenance
  • Onboarding and Orientation
  • Team Building
  • Technical Proficiency
  • Recruitment and Hiring
  • Documentation and Reporting
  • Verbal and Written Communication
  • Revenue Forecasting
  • Work Planning and Prioritization
  • Goal Setting
  • Teamwork and Collaboration
  • Problem Resolution
  • Performance Evaluations
  • Training and Development
  • Cost Control
  • Staff Training
  • Administration and Reporting
  • Team Leadership
  • Hiring and Training
  • Employee Development
  • Project Planning
  • Employee Coaching and Motivation
  • Complex Problem Solving
  • Scheduling and Coordinating
  • Budget Management
  • Managing Operations and Efficiency
  • Resource Allocation
  • Health Assessments
  • Equipment Operation
  • Decision Making
  • Time Management
  • Calm Under Pressure
  • Negotiation and Conflict Resolution
  • Human Resources Management
  • Business Development
  • Interpersonal Relations
  • Inter-Department Collaboration
  • Good Judgment
  • Business Unit Oversight
  • Professional and Courteous
  • Computer Skills
  • Fiscal Management
  • Customer Service
  • Customer Relationship Management

Timeline

Environmental Compliance Coordinator

USMC
08.2024 - Current

Quality Control Inspector

USMC
08.2024 - Current

Production Manager

Usmc
08.2024 - Current

Telephone Customer Service Representative

usmc
08.2024 - Current

Safety Officer/Field Investigator

Marine Corps
04.2024 - Current

Recruiter

Marine Corps
12.2019 - 03.2021

Associate of Applied Science - Criminal Justice

Purdue University - North Central