Jordan Duckett
Atlanta,Georgia
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, collecting laboratory specimens, injections, assisting with minor surgical procedures, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery. Knowledgeable with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
MetroDerm
Atlanta, Georgia
08.2024 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Utilized EMR System EMA
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
Clinical Office Supervisor
Peachtree Orthopedics
Atlanta, GA
08.2023 - 06.2024
- Managed day-to-day operations of the clinical office, including scheduling appointments, managing patient records and billing.
- Maintained a clean and organized workspace to ensure efficient workflow.
- Utilized EMR system Athena Health and SIS complete
- Coordinated with other departments to provide excellent customer service and facilitate smooth functioning of the office.
- Ensured compliance with all applicable regulations, policies, procedures and standards.
- Developed strategies for improving operational efficiency and optimizing workflow processes.
- Provided guidance and support to staff regarding daily tasks, job responsibilities and goals.
- Tracked patient progress data to monitor quality of care provided by the clinic.
- Conducted regular performance reviews with staff members to ensure optimal productivity levels were maintained.
- Analyzed medical records for accuracy and completeness prior to filing or submitting them for reimbursement purposes.
- Organized meetings between physicians and other healthcare professionals as needed.
- Developed training materials for new employees on proper use of equipment or software programs.
- Supervised front desk to manage check-ins and check-outs, verify insurance and collect payments.
- Managed PTO by approving, denying and processing requests.
- Checked on employee work regularly to verify compliance with OSHA, HIPAA and office-specific standards governing quality patient care.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Clinical Office Coordinator
Peachtree Orthopedics
Atlanta, GA
11.2020 - 08.2023
- Created and maintained filing systems, both paper and electronic.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Greeted visitors and directed them to the appropriate area or person.
- Scheduled appointments for staff members using Outlook calendar system.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Provided administrative support for all departments in the organization as necessary.
- Processed invoices and coded documents according to company procedure standards.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Supported other teams with various administrative tasks when required.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Provided support to medical staff with scheduling needs and inquiries.
- Created reports of patient visits, cancellations, wait times, and other scheduling metrics.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Pharmacy Technician
Walgreens
Atlanta, GA
11.2019 - 01.2021
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Prepared prescription transfers to other pharmacies.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Maintained proper storage and security conditions for drugs.
- Mixed pharmaceutical preparations according to written prescriptions.
Education
Bachelor of Science - Biology
Georgia State University
Atlanta, GA05-2023
Skills
- Medical Terminology
- Data Entry
- Medical Billing
- HIPAA Compliance
- Patient-focused care
- Medical Transcription
- Quick problem solver
- Professional Bedside Manner
- Medical terminology proficiency
- Certified in Basic Life Support (BLS)
- Wound care specialist
- First Aid
- Patient Assessments
- Direct Patient Care
- Communicating with patient families
- Medical Records Management
- Vital Sign Monitoring
- Electronic Medical Records
- Patient Management
- Sterile technique
- Advanced anatomy knowledge
- Immunization Administration
- Patient Care Coordination
- Restocking lab supplies
- Inventory Management
- Equipment Sterilization
- Proper sterilization techniques
- Office administration abilities
- Excellent time management
- Strong communication abilities
- Email Etiquette
- Computer Literacy
- Team Player
- Dependable and Responsible
- Active Listening
Certification
- Basic Life Support
- Pharmacy Technician Certification
Timeline
Medical Assistant
MetroDerm
08.2024 - Current
Clinical Office Supervisor
Peachtree Orthopedics
08.2023 - 06.2024
Clinical Office Coordinator
Peachtree Orthopedics
11.2020 - 08.2023
Pharmacy Technician
Walgreens
11.2019 - 01.2021
Bachelor of Science - Biology
Georgia State University
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