Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Dudas

Phillipsburg,NJ

Summary

Organized Information Systems Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player.

Overview

10
10
years of professional experience

Work History

Non-Commissioned Officer

U.S. Navy Active Duty
11.2014 - 03.2022
  • Handled initial troubleshooting and escalation of service requests.
  • Trained users on how to properly operate equipment and software programs.
  • Used ticketing systems to manage and process support actions and requests.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Implemented security policies and distributed updates to end users.
  • Installed, configured and patched user hardware and software.

Customer Service Associate

Wawa
03.2012 - 02.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided training and support to new associates to help provide high-quality customer service.

Education

Cardiac Sonography

Northampton Community College
Bethlehem, PA
2026

Skills

  • Networking Issues
  • Systems Administration
  • End-User Support
  • Equipment Maintenance
  • Inventory Oversight
  • Technical Troubleshooting
  • Troubleshooting Skills
  • Hardware and Software Maintenance
  • Technical Support
  • Cybersecurity Protocols

Timeline

Non-Commissioned Officer

U.S. Navy Active Duty
11.2014 - 03.2022

Customer Service Associate

Wawa
03.2012 - 02.2013

Cardiac Sonography

Northampton Community College
Jordan Dudas