Organized Information Systems Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player.
Overview
10
10
years of professional experience
Work History
Non-Commissioned Officer
U.S. Navy Active Duty
11.2014 - 03.2022
Handled initial troubleshooting and escalation of service requests.
Trained users on how to properly operate equipment and software programs.
Used ticketing systems to manage and process support actions and requests.
Identified and solved technical issues using variety of diagnostic tools and tactics.
Performed tests of functionality, security, and performance of different workstations and devices.
Installed, modified, and repaired software and hardware to resolve technical issues.
Implemented security policies and distributed updates to end users.
Installed, configured and patched user hardware and software.
Customer Service Associate
Wawa
03.2012 - 02.2013
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Provided training and support to new associates to help provide high-quality customer service.