Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Jordan Dunckel

Bryan,TX

Summary

Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results. Expertise in conflict resolution and team collaboration, characterized by proactive and reliable approach.

Overview

5
5
years of professional experience

Work History

Manager On Duty

Grand Station Entertainment
09.2024 - Current
  • Supervised daily operations to ensure adherence to company policies and standards.
  • Trained and mentored staff to enhance customer service and operational efficiency.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Assistant Manger

Grand Station Entertainment
04.2024 - Current
  • Developed standard operating procedures to improve consistency in service delivery across all shifts.
  • Oversaw daily operations to maintain bowl cleanliness and organization.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak hours.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Conducted needs assessments to identify training gaps and create targeted learning solutions.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Orientation & Training Facilitator

Grand Station Entertainment
12.2023 - Current
  • Help facilitate engaging training programs for diverse audiences.
  • Implemented continuous improvement initiatives to enhance training delivery methods.

Check Cashing and More

Lewis Food Town
02.2021 - 07.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

Shift Lead (CSR)

Lewis Food Town
09.2020 - 07.2021
  • Supervised daily operations to ensure workflow efficiency and adherence to safety standards.
  • Trained and mentored team members, enhancing overall performance and productivity.
  • Processed transactions efficiently, ensuring accurate cash handling and minimizing discrepancies.
  • Trained new cashiers on operational procedures, fostering team development and consistency in service.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School diploma -

College Station High School
College Station, TX
06-2022

Skills

  • Staff training and development
  • Scheduling proficiency
  • Policy enforcement
  • Customer service
  • Staff management
  • Decision-making
  • Conflict resolution
  • Idea development and brainstorming
  • I have great communication skills, a hard work ethic, always pushing myself to be a better worker, and good with constructive criticism

Timeline

Manager On Duty

Grand Station Entertainment
09.2024 - Current

Assistant Manger

Grand Station Entertainment
04.2024 - Current

Orientation & Training Facilitator

Grand Station Entertainment
12.2023 - Current

Check Cashing and More

Lewis Food Town
02.2021 - 07.2021

Shift Lead (CSR)

Lewis Food Town
09.2020 - 07.2021

High School diploma -

College Station High School

Awards

  • Leadership of the Quarter
  • Shift Lead of the Year
  • MOD MVP

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Jordan Dunckel