Jordan Dunham
Kalkaska,MI
Summary
Adept in strategic planning and employee relations, significantly improved productivity through flexible work arrangements. Expert in onboarding, payroll administration, and fostering a positive work environment. Excels in relationship building and internal communications, driving operational excellence and enhancing employee satisfaction. Diligent customer service representative with a solid background in managing client relationships and coordinating account activities. Proven track record of fostering client satisfaction and contributing to team goals. Demonstrates ability to streamline processes and improve communication through effective problem-solving and organizational skills.
Overview
5
5
years of professional experience
Work History
Human Resources Executive
Rustic Hog Barbeque
05.2022 - Current
- Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Directed hiring and onboarding programs for new employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
- Conducted internal audits to identify areas for improvement in HR policies, practices, and compliance measures.
Account Coordinator
Sunday Riley
07.2022 - 01.2023
- Escalated issues to appropriate channels as necessary.
- Coordinated meetings, calls, and demos for 5 -person account management team.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating a commitment to the success of coworkers and clients alike.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Facilitated weekly status reports, project documentation and client billing.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Led coordination of client events, enhancing brand visibility and strengthening client relationships.
Retail Operations Manager
Ulta Beauty Inc.
10.2021 - 05.2022
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Contributed to leadership team for implementing company policies and procedures.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support to staff members.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
Assistant Manager
B2 Outlets
06.2020 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Receptionist
Physical Medicine Associates of Northern Michigan
09.2019 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
Bachelor of Arts - Developmental Psychology
Southern New Hampshire University
Hooksett, NH01.2023
High School Diploma -
Forest Area High School
Fife Lake, MI05.2017
Skills
Onboarding process
Employee Relations
Exit Interviews
Strategic Planning
Internal Communications
Payroll Administration
Flexible work arrangements
Customer Service
Account Management
Troubleshooting and problem resolution
Sales Support
Relationship Building
Timeline
Account Coordinator
Sunday Riley
07.2022 - 01.2023
Human Resources Executive
Rustic Hog Barbeque
05.2022 - Current
Retail Operations Manager
Ulta Beauty Inc.
10.2021 - 05.2022
Assistant Manager
B2 Outlets
06.2020 - 10.2021
Receptionist
Physical Medicine Associates of Northern Michigan
09.2019 - 06.2020
Bachelor of Arts - Developmental Psychology
Southern New Hampshire University
High School Diploma -
Forest Area High School
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