Jordan Duran
Elizabeth
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Receptionist
Access Psychiatric And Behavioral Services
10.2022 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Sending prescriptions, filing paperwork, medical records, faxing, EOB's
Customer Service Associate
BJ’s
03.2021 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
No Degree - Marketing
Kean University
Union, NJ04.2026
High School Diploma -
J Christian Bollwage Finance Academy
Elizabeth, NJ06.2022
Skills
- Communication
- Problem solving
- Adaptability
- Time Management
- Customer Service
- Patience
- Decision Making
- Computer Proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Access Psychiatric And Behavioral Services
10.2022 - 08.2023
Customer Service Associate
BJ’s
03.2021 - 10.2022
No Degree - Marketing
Kean University
High School Diploma -
J Christian Bollwage Finance Academy