JORDAN DYER
Summary
Adept IT Specialist with a proven track record at IMD, enhancing system efficiency and resolving complex technical issues. Excelled in application support and software implementation, coupled with exceptional problem-solving abilities. Demonstrated leadership in streamlining inventory management at Desser Tire & Rubber, achieving significant supply chain improvements.
Overview
12
12
years of professional experience
Work History
IT Specialist
IMD
11.2021 - Current
- Provided Tier 1 IT support for both hardware and software issues to local and remote staff.
- Managed operational efficiency of computer systems on a daily basis.
- Configured different updates and software applications on various systems.
- Executed proper setup of operating systems and essential tools for employee use.
- Collaborated with users on problem identification and solutions.
Billing specialist
AST Medical Billing
01.2019 - 11.2021
- Maintained historical records by microfilming and filing documents.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Generated periodic reports summarizing account balances and collection activities.
- Investigated incorrect billings and processed refunds as necessary.
Store Protection Specialist
Ross
04.2018 - 07.2019
- Resolved customer complaints professionally in accordance with company policy.
- Participated in loss prevention meetings and shared best practices.
- Conducted daily inspections of security systems such as cameras and alarms.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
Inventory Manager
Desser Tire & Rubber
10.2016 - 03.2018
- Facilitated inventory management through synchronized efforts with the procurement department.
- Rectified receiving errors by verifying inventory counts and ensuring accurate deliveries.
- Developed and oversaw metrics to evaluate supply chain efficiency.
Aviation Inventory Manager
US Marine Corps
12.2012 - 10.2016
- Configured and upheld precise item master data in the inventory database.
- Implemented strategies for inventory management streamlining to enhance efficiency.
- Collaborated with internal departments to resolve returns and exchanges.
Education
Associate of Science - Insurance Billing And Coding
Glendale Career College
12.2019
High School -
Crescenta Valley High School
06.2012
Associate of Science - Computer Information Systems
Glendale Community College
Glendale, CASkills
- Excel Spreadsheet Management
- Experienced with Google Suite Tools
- Skilled in Document Formatting
- Microsoft Outlook Proficiency
- Effective Visual Communication Skills
- Software implementation
- Technical issue analysis
- Application support
- Application installations
- Troubleshooting and Diagnostics
- System upgrades
Websites
Timeline
IT Specialist
IMD
11.2021 - Current
Billing specialist
AST Medical Billing
01.2019 - 11.2021
Store Protection Specialist
Ross
04.2018 - 07.2019
Inventory Manager
Desser Tire & Rubber
10.2016 - 03.2018
Aviation Inventory Manager
US Marine Corps
12.2012 - 10.2016
Associate of Science - Insurance Billing And Coding
Glendale Career College
High School -
Crescenta Valley High School
Associate of Science - Computer Information Systems
Glendale Community College
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