Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Edwards

Chesapeake,VA

Summary

Dedicated and detail-oriented professional with 6 years of customer service experience. Known for excellent organizational skills, effective time management, and the ability to support both customers and internal teams in fast-paced environments. Proficient in data entry, clerical duties, and managing customer interactions with a focus on enhancing customer satisfaction.

Overview

7
7
years of professional experience

Work History

Sales Floor / Beauty Concierge Associate

Nordstrom Rack
07.2023 - Current
  • Provide exceptional service to customers, assisting with product selection and offering style advice to enhance the shopping experience
  • Stay informed about the latest products, brands, and promotions to effectively assist customers and increase sales
  • Organize and maintain the sales floor, ensuring that products are displayed neatly and are easily accessible to customers
  • Assist with restocking shelves, processing new merchandise, and conducting inventory counts to ensure product availability
  • Process customer transactions accurately using the POS (Point of Sale) system
  • This includes handling cash, credit/debit card payments, Handle customer refunds and sometimes gift cards
  • Work closely with team members to meet daily sales targets and maintain a clean, organized, and customer-friendly environment
  • A brand ambassador, offering expert advice on products and services maintaining a high standard of costumer service.

Customer Care Specialist

MAP Communications
02.2021 - 02.2023
  • Assist with probing questions to determine customer service needs and input information into electronic systems
  • Schedule and confirm appointments, handling both inbound and outbound calls using multi-line telephone systems
  • Educate customers on special pricing and promotional opportunities.

Customer Service Representative

Life Protect 24/7
05.2020 - 01.2021
  • Respond to incoming calls, emails, and messages from customers, answering questions about products, services, billing, and account information
  • Processed payments, updated account information, and upgraded purchase plans upon request
  • Assist customers with placing orders for new products or services, ensuring all details are accurately captured and processed
  • This may also involve upselling or cross-selling related products
  • Address any billing inquiries, process payments, and resolve any payment-related issues
  • This includes providing information on payment plans, due dates, and any late fees.

Front Desk Receptionist

Aloft Hotel
01.2019 - 04.2020
  • Handled incoming calls and provided information about the hotel
  • Greeted guests, processed payments, issued receipts, and updated room availability
  • Managed clerical tasks such as faxing documents and sending emails.

Package Handler

FedEx Ground
10.2017 - 12.2018
  • Distributed parcels and products with care, sorting them into the correct bins
  • Logged and tracked parcels, coordinated shipments, and updated the inventory database.

Education

High School Diploma -

Oscar formal Smith High School

Skills

  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Cash Handling and Sales Experience
  • Time Management in Fast-Paced Environments
  • Ability to think critically and solve problems quickly and effectively
  • Data Entry and Clerical Duties
  • Strong organizational skills to manage multiple customer interactions and keep accurate records

Timeline

Sales Floor / Beauty Concierge Associate

Nordstrom Rack
07.2023 - Current

Customer Care Specialist

MAP Communications
02.2021 - 02.2023

Customer Service Representative

Life Protect 24/7
05.2020 - 01.2021

Front Desk Receptionist

Aloft Hotel
01.2019 - 04.2020

Package Handler

FedEx Ground
10.2017 - 12.2018

High School Diploma -

Oscar formal Smith High School

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