Jordan Egerson-Ramsey
Jackson,MS
Summary
Dynamic and dedicated professional with a proven track record at UMMC, excelling in patient communication and safety. Recognized for enhancing patient experiences through exceptional service and adherence to protocols. Proficient in Microsoft Excel, I effectively manage documentation while fostering a compassionate environment that prioritizes patient confidentiality and care.
Professional healthcare support specialist with strong focus on patient care and safety. Skilled in efficiently transporting patients, ensuring comfort, and maintaining confidentiality. Known for effective teamwork, adaptability, and achieving positive outcomes in fast-paced environments. Reliable, compassionate, and well-versed in handling medical equipment and adhering to protocols.
Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Patient Transporter
UMMC
01.2025 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
Lawn Care Technician
Alford Lawncare
05.2017 - Current
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
Assistant Manager
Dominos's Pizza
09.2018 - 06.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Men's Basketball Manager
Mississippi College
06.2021 - 05.2024
- Conducted thorough research on opposing teams'' strengths and weaknesses, aiding coaching staff in devising targeted strategies.
- Maintained accurate records of player statistics, providing valuable insights for coaching decisions.
- Managed equipment inventory, maintaining proper care and organization of essential gear.
- Enhanced team performance by implementing effective training programs and practice schedules.
- Coordinated with athletic trainers to ensure player health and safety during practices and games.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Men's Basketball Manager
Jones College
08.2020 - 05.2021
- Boosted team morale through motivational speeches before critical games, resulting in higher energy levels throughout competitions.
- Collaborated with other sports managers to improve operations across various athletic programs at the school.
- Ensured compliance with NCAA regulations by monitoring academic progress of student-athletes on the team.
- Increased fundraising efforts by organizing events and engaging with potential donors to support the team budget.
- Organized team travel arrangements, ensuring timely transportation to games and tournaments.
Education
High School Diploma -
Murrah High School
Jackson, MSBachelor of Arts - Fine Arts
Mississippi College
Clinton, MS05-2024
Associate of Arts - Fine Arts
Jones County Junior College
Ellisville, MS05-2021
Skills
- Patient communication
- Patient safety
- Patient confidentiality
- Customer service
- Professionalism and ethics
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Paperwork processing
- Microsoft PowerPoint
- De-escalation techniques
- Service standard compliance
Timeline
Patient Transporter
UMMC
01.2025 - Current
Men's Basketball Manager
Mississippi College
06.2021 - 05.2024
Men's Basketball Manager
Jones College
08.2020 - 05.2021
Assistant Manager
Dominos's Pizza
09.2018 - 06.2025
Lawn Care Technician
Alford Lawncare
05.2017 - Current
High School Diploma -
Murrah High School
Bachelor of Arts - Fine Arts
Mississippi College
Associate of Arts - Fine Arts
Jones County Junior College
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