Jordan Jacobs
Arlington,TN
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Phreesia, Epic, and Ggastr appointment scheduling system to manage over 375 patients weekly. Organized and accurate in managing patient flow. Systematic receptionist skilled with scheduling, bookkeeping and medical records software. Friendly phone skills for outgoing and incoming calls. Reliable and responsible with organization to manage physical files. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 15 years.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant
Gastro One
10.2020 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Ggastro to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Medical Receptionist
Midsouth Pain Treatment
10.2019 - 10.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Customer Service Coordinator/Patient Care Assistant
Baptist Memorial Hospital
09.2016 - 10.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Coordinated logistics for customer orders.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
Education
Master of Science - Health Administration
Southern New Hampshire University
Online07.2026
Bachelor of Science - Health Administration
Southern New Hampsire
Online07.2020
Associate of Science - Health Administration
Axia of Pheonix
Online07.2009
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- HIPAA Regulations
- Attention to Detail
- Medical Reception
- Medical Terminology
- Positive Attitude
- Understanding of medical terminology
- Insurance Verification
- Office Administration
- Managing patient records
- Patient Scheduling
References
Crissy Oaks 901-497-2124
Kimb Smith-901-949-8482
Judy Smith-901-517-7545
Timeline
Medical Office Assistant
Gastro One
10.2020 - Current
Medical Receptionist
Midsouth Pain Treatment
10.2019 - 10.2020
Customer Service Coordinator/Patient Care Assistant
Baptist Memorial Hospital
09.2016 - 10.2020
Master of Science - Health Administration
Southern New Hampshire University
Bachelor of Science - Health Administration
Southern New Hampsire
Associate of Science - Health Administration
Axia of Pheonix