JORDAN ELLSWORTH
Macedon,NY
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recreation Assistant
Town of Penfield
09.2023 - Current
- Provide exceptional customer service to patrons, addressing concerns and answering inquiries promptly. Along with providing information about programs and facilities.
- Open, close and secure facilities at prescribed times to accommodate scheduled activities.
- Perform clerical, and bookkeeping duties to process participation fees for programs and facility reservations.
- Maintain a safe and clean facility, ensuring a positive environment for all users.
Unemployment Claims Specialist
Equifax Incorporated
04.2021 - 01.2023
- Function as primary contact for collection and investigation of unemployment information and other related data supporting the processing of unemployment claims.
- Act as an advocate for client companies and is responsible for receiving, analyzing and responding to unemployment claim-related documents and inquiries within predetermined time limits.
- Receive and prioritize claims, questionnaires, determinations and other unemployment related data via fax, email, and telephone.
City Carrier Assistant
United States Postal Service
12.2018 - 03.2021
- Responsible for delivering and collecting mail on foot or by vehicle under varying road and weather conditions in an arranged area.
- Maintain professional and effective public relations with customers and members of the community, while being familiar with postal laws, regulations, and geography of the area.
- Responsible for delivering and obtaining receipts for registered and certain insured mail.
Assistant Residence Manager
Lifetime Assistance Incorporated
05.2016 - 12.2018
- Assist manager in providing supervision and training of all staff and individuals living in the home.
- Assist manager in maintaining all records as required by all applicable regulations, policies and procedures.
- Observe and document individual's performance and behaviors to facilitate assessment and development of service goals.
Education
Bachelor of Science - Psychology
SUNY College at Brockport
Brockport, NY01.2017
Degree of Associates - Liberal Arts and Science
Genesee Community College
Batavia, NY01.2015
Skills
- Interpersonal Communication
- Data Entry
- Telephone and Email Etiquette
- Scheduling
- Organization and Time Management
- Training and Mentoring
- Public Relations
- Microsoft Programs
- Flexibility
- Critical Thinking
- Strong teamwork
Certification
- Conscious Leader and Conscious Culture Certificate
Timeline
Recreation Assistant
Town of Penfield
09.2023 - Current
Unemployment Claims Specialist
Equifax Incorporated
04.2021 - 01.2023
City Carrier Assistant
United States Postal Service
12.2018 - 03.2021
Assistant Residence Manager
Lifetime Assistance Incorporated
05.2016 - 12.2018
Bachelor of Science - Psychology
SUNY College at Brockport
Degree of Associates - Liberal Arts and Science
Genesee Community College