Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteer
Timeline
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Jordan Embry

Leesville,LA

Summary

Conscientious customer service associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Phlebotomy Externship

Victor Valley Global Medical Center
Victorville, CA
10.2021 - 10.2021
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Completed 120+ blood draws in 40 hours

Clinic Receptionist

Sleep 360
Killeen, Texas
02.2012 - 08.2012
  • Maintained medical record database with up-to-date patient information and provided information to other providers.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Maintained business office inventory and equipment by checking stock to determine inventory level.
  • Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
  • Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Hostess

The London West Hollywood
West Hollywood, CA
07.2011 - 11.2011
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Ensured the requests of high end clientele were met to the upmost satisfaction.

Education

First Year Credits - Psychology

University of Victoria
Victoria BC, Canada

Associate of Science - Social Work

Central Texas College
Killeen, TX
06.2023

Certification - Phlebotomy

AUMT Institute
Victorville, CA
10.2021

High School Diploma -

Calabasas High School
Calabasas, CA
06.2010

Skills

  • BLS Certified
  • Insurance Claims
  • Clinical Reasoning
  • Equipment Troubleshooting and Maintenance
  • Taking Client Histories
  • Clerical Support
  • HIPAA Guidelines
  • Critical Thinking
  • Customer Inquiries
  • Medical Records and Documentation
  • Complex Problem-Solving
  • Reactions Awareness

Accomplishments

  • Quickly promoted and given a higher level of responsibility at The London West Hollywood for my drive and determination to be and essential employee while dealing with high end clientele.
  • Shield of Sparta - recognized by the President of the United States Army Infantry Association for unwavering support and dedication of supporting over 2,500 U.S. Soldiers.

Certification

  • Basic Life Support
  • Phlebotomy


Volunteer

From a young age I have always been emersed in volunteer work. The first group I was ever associated with was called Big Help. We were a non-profit organization, which focused on the bettering of the surrounding communities. We took on challenges to include:

  • Clean up and beautification of the city by painting over graffiti and removing waste from the streets.
  • Feeding, providing clothing, and gifts for multiple homeless shelters during major holidays.
  • Providing hand made blankets and toy donations for children in hospitals
  • Collecting and donating a multitude of essentials and personal hygiene materials to help people experiencing homelessness
  • Orchestrating multiple fundraising events in order to help build and provide handicap accessible playgrounds for children in the community


I continuously volunteer and am apart of multiple military affiliated groups. I have been the Soldier and Family Readiness Group leader at the past four military instillations we have moved to. Some of those responsibilities include:

  • Organizing and planning events
  • Sitting on the board of multiple meetings to ensure the well being of soldiers and their families
  • Aided and assisted families who's loved one was wounded or deceased in combat
  • Being a key caller in notifying military families of their soldiers deployment homecomings, schedule changes, and varying other important information
  • Welcomed and provided information to incoming families and soldiers in the military
  • Planned multiple functions in order to keep the comradery and bond between families and their spouses

Timeline

Phlebotomy Externship

Victor Valley Global Medical Center
10.2021 - 10.2021

Clinic Receptionist

Sleep 360
02.2012 - 08.2012

Hostess

The London West Hollywood
07.2011 - 11.2011

First Year Credits - Psychology

University of Victoria

Associate of Science - Social Work

Central Texas College

Certification - Phlebotomy

AUMT Institute

High School Diploma -

Calabasas High School
  • Basic Life Support
  • Phlebotomy


Jordan Embry