Jordan Erickson
Summary
Customer-oriented with over 10 years of experience with serving in multiple settings from fast paced and sales driven to fine dining, as well as a background in retail sales with vast knowledge of beer, wine, and spirits.
Overview
5
5
years of professional experience
Work History
Wine Associate
Bottles Beverage Superstore
Mount Pleasant , SC
10.2017 - 01.2022
- Assisted customers with wine selection by providing product knowledge, information about varietals, and food pairing advice.
- Provided excellent customer service to ensure satisfaction and repeat business.
- Maintained up-to-date knowledge of current trends in the wine industry.
- Attended trade shows and seminars to expand knowledge of wines from various regions around the world.
- Implemented promotional strategies designed to increase sales volume through special events, discounts, tastings.
- Supervised direct beverage orders, checking items for correct quantity, brand and size, returning broken or leaking bottles for credit immediately.
Dining Room Supervisor
South Bay at Mount Pleasant
Mount Pleasant , SC
07.2019 - 07.2021
- Monitored staff performance to ensure quality service to customers.
- Provided guidance and support to front-of-house staff members as needed.
- Assigned tasks, delegated responsibilities, and monitored progress of employees.
- Conducted regular training sessions for new hires and existing team members.
- Supervised setup of tables prior to meal times ensuring proper presentation of dishes.
- Organized special events such as banquets or receptions by coordinating staffing requirements accordingly.
- Implemented strategies for improving efficiency of operations in the dining room.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
Sever/Bartender
Cafe Ventures (Cellar on Greene and Mr. Friendly's
Columbia , SC
08.2016 - 10.2017
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Attended regular training sessions to stay updated on new products or trends.
- Displayed and retained extensive knowledge of liquors, wines and entrees in a fine dining setting.
Education
Beer, Wine, And Spirits
WSET Level 1
London, England01-2018
Some College (No Degree) -
Midlands Technical College
West Columbia, SCSkills
- Positive Customer Engagement
- Creative Thinking
- Friendly and Helpful
- Team Leadership
- Multitasking
- Teamwork and Collaboration
- Product Knowledge
- Sales Expertise
- Continuous Improvement
Timeline
Dining Room Supervisor
South Bay at Mount Pleasant
07.2019 - 07.2021
Wine Associate
Bottles Beverage Superstore
10.2017 - 01.2022
Sever/Bartender
Cafe Ventures (Cellar on Greene and Mr. Friendly's
08.2016 - 10.2017
Beer, Wine, And Spirits
WSET Level 1
Some College (No Degree) -
Midlands Technical College
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