Jordan Erickson

Motivated customer service professional with 5+ years’ experience provided and maintained a fast-paced and detail-oriented work environment. Communication and leadership driven, enthusiastic assistance with emphasis on time efficiency. Represented by the industry with a driven mindset leading to customer satisfaction and conflict resolution. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.

Engaged and served an average of 50-100 customers per shift in a fast-paced environment with table turnovers of one to three times per shift., Created and enhanced a positive experience for patrons through the delivery of exceptional service to the parties accompanying the restaurant., Generated relationships with customers of a variety of ages for a memorable experience, making the turnover and loyalty rate of the company higher., Orchestrated schedules for employees to enhance work-life ratio around 5-7 employees., Educated customers and exceeded sales by memorizing 40+ menu and drink items to help with customers’ needs and wants., Proactively assisted in customer concerns and questions using obtained interpersonal skills, processing orders and proficient in handling payments on POS systems., Ensured delivery of meals and cocktails in a timely manner to satisfy the needs of customers., Communicated effectively amongst employees on timelessness and organization.