Jordan Erskine
Jackson Springs,NC
Summary
Results-oriented Assistant Store Manager offering five years of comprehensive experience - constantly rising through the ranks. Well-versed in sales, personnel management, accounting, and inventory management. A highly motivational leader skilled at building relationships with customers, employees, and senior management.
Overview
5
5
years of professional experience
Work History
Specialty Assistant Store Manager
The Home Depot
12.2022 - Current
- Lead and motivate sales associates to achieve sales targets and deliver exceptional customer service.
- Develop and implement sales strategies to maximize revenue and profitability.
- Train and mentor associates on product knowledge, sales techniques, and customer engagement.
- Monitor and assess individual and team performance, providing feedback and coaching as needed.
- Collaborate with store management to optimize staffing levels and ensure adequate coverage during peak hours.
- Utilize workforce management software to create and adjust schedules, monitor attendance, and track time-off requests.
- Foster a positive and supportive work environment that promotes teamwork and professional development.
- Handle customer inquires, complaints, and escalations in a timely and professional manner.
Merchandising Assistant Store Manager
The Home Depot
10.2020 - 12.2022
- Oversee all aspects of merchandising operations, including product placement, signage, and store layout.
- Develop and implement merchandising strategies to maximize sales and enhance customer shopping experience.
- Train and mentor associates on merchandising standards, product knowledge, and visual presentation techniques.
- Collaborate with vendors to negotiate pricing, promotions, and product placement.
- Analyze sales data and market trends to identify opportunities for assortment optimization and promotional activities.
- Collaborate with store management and associates to raise awareness of shrinkage issues and implement preventative measures.
- Manage inventory levels and conduct regular audits to ensure accuracy.
- Maintain a clean and organized store environment in compliance with company standards.
Department Supervisor
The Home Depot
07.2019 - 10.2020
- Led a team of 15 associates to achieve sales goals and provide exceptional customer service.
- Train and mentor associates on product knowledge, customer engagement, and company policies and procedures.
- Maintain departmental standards for merchandise, signage, and cleanliness.
- Monitor inventory levels and assist with replenishment and ordering as needed.
- Ensure compliance with safety regulations and company guidelines.
- Collaborate with other department supervisors and store management to optimize overall store operations.
- Conduct regular performance evaluations and provide feedback to associates to support their professional development.
Education
In Progress - Politics And International Relations
University of Greenwich
London, United KingdomSkills
- Leadership
- Communication
- Problem-solving
- Customer Focus
- Retail Operations
- Team Management
- Organizational Skills
- Financial Acumen
- Safety Awareness
Timeline
Specialty Assistant Store Manager
The Home Depot
12.2022 - Current
Merchandising Assistant Store Manager
The Home Depot
10.2020 - 12.2022
Department Supervisor
The Home Depot
07.2019 - 10.2020
In Progress - Politics And International Relations
University of Greenwich
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