Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jordan Esperiquette

Independence,OR

Summary

Dedicated technology-inclined professional with a proven track record spanning education, logistics, and retail sectors. Consistently ranked among the top 3 Manager of Clients out of 30+. Recognized for securing nearly 1,000 new clients in a single school year. Skills in handling requests, incidents, and problems via CRM software, coupled with technical coursework, CompTIA A+ certification, and ongoing pursuit of additional certifications underscore my dedication to expanding my technical prowess.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager of Clients (Remote)

Grade Potential Tutoring
06.2022 - Current
  • Meeting or exceeding targets and contributing to team goals. Consistently rank as top 3 Manager of Clients out of 30+ nationwide, achieving this for 12 consecutive months
  • Achieved 2nd highest number of clients signed up in company for school year 22/23 at almost 1,000 sales
  • Tied company record for number of clients signed in single day (10)
  • Ability to understand and explain technical information in a simple manner, while maintaining exceptional customer service
  • Adept at balancing shifting priorities and time management
  • Assist clients nationwide with obtaining tutoring services via inbound/outbound calls, text and email
  • Utilize CRM software to contact and communicate with potential and existing clients via email, text and phone
  • Assist with recruiting and training new sales staff, developing new employees and on-going performance assessment of current employees
  • Sustaining a regimen of ongoing learning in order to inform clients with comprehensive insights into our offerings
  • Manage requests, incidents, & problems submitted using ticketing system
  • Provide tier 1 client support and technical issue resolution via email and phone for online clients
  • Update and maintain customer database while ensuring data integrity and confidentiality
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution

Owner/Founder

JRO Auto Transport
02.2016 - 05.2022
  • Labor/Material/Profit costing for jobs
  • Generated nearly $200,000 in revenue 2nd year in business. Up from $146,000 year prior
  • Recruit, interview, and train new hires
  • Communicate with high level management at companies such as Hertz, Enterprise, and Avis
  • Utilize financial analysis and reporting software
  • Inspect truck for defects to ensure safe operation before, during, and after trips
  • Coordinate and manage jobs
  • Build good customer relations
  • Operate 10 car hauler semi-truck (80ft long, 80,000lbs loaded) and maintain exceptional driving record
  • Stay up to date on all DOT requirements
  • Managed day-to-day business operations
  • Evaluated suppliers to maintain cost controls and improve operations
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
  • Prepared bank deposits and handled business sales, returns and transaction reports
  • Assessed damaged materials and notified maintenance personnel of needed repairs
  • Performed statistical analyses to gather data for operational and forecast team needs

Assistant Manager

Vitamin World
01.2015 - 12.2015
  • Assist with hiring process
  • Proficient in various software programs for inventory, sales reporting, and CRM
  • Answer phone calls and assist customers as needed
  • Developed strategy to increase sales and drive profits by almost 10% in 1 year
  • Direct sales floor activities
  • Establish sales goals, and consistently maximize sales and profits
  • Stay up to date on new and upcoming products
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Created employee schedules to align coverage with forecasted demands
  • Reviewed sales and gross profit report to assess company efficiency

Education

High School Diploma -

Cottage Grove High School
Cottage Grove, OR

Some College Coursework Completed - Cyber Security And Networking

Klamath Community College
Klamath Falls, OR

Skills

  • Remote Conferencing and Communication
  • Ticketing System
  • System Performance Assessments
  • VMware
  • Virtual Machines
  • Windows/Linux command line
  • Microsoft Office Suite
  • Hardware and Software Configuration
  • Typing 50 wpm

Certification

- CompTIA A+

- CCNA - (Expected 12/23)

Timeline

Manager of Clients (Remote)

Grade Potential Tutoring
06.2022 - Current

Owner/Founder

JRO Auto Transport
02.2016 - 05.2022

Assistant Manager

Vitamin World
01.2015 - 12.2015

High School Diploma -

Cottage Grove High School

Some College Coursework Completed - Cyber Security And Networking

Klamath Community College

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Jordan Esperiquette