Jordan Farmer
West Linn,OR
Summary
Spirited Beverage Director with extensive knowledge of managing the inventory, training, and sale of high class beverage programs and educating staff on the finer points of service. Highly adept at training workers for excellence and designing unique, profitable drink menus. Successful at event planning and upselling products. Driven by numbers but my heart is in this industry to craft the perfect and memorable experience for guests.
Overview
10
10
years of professional experience
Work History
Lead Trainer, Wine Steward
Water Grill - King's Seafood
03.2017 - 01.2021
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
Supervisor, Sommelier, Server
Cucina Enoteca
11.2015 - 02.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
Assistant General Manager, Bar Manager
Ink. By (Top Chef Winner) Michael Voltaggio
08.2015 - 11.2015
- Oversaw day-to-day operations for Bravo's Top Chef Winner Michael Voltaggio in his world class flagship restaurant.
- Maximized the guest experience of Hollywood's elite by training staff to deliver seamless and knowledgeable service.
- Monitored industry trends to remain current with evolving culinary techniques, presentation styles, and consumer preferences for continuous improvement of offerings.
- Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
- Boosted revenue by expanding the establishment''s selection of premium spirits, wines, beers and specialty cocktails to compliment an ever-changing menu.
Beverage Manager, Front of House Manager
Surf and Sand Resort
05.2014 - 08.2015
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Evaluated the success of forecasting initiatives by measuring key performance indicators, utilizing insights to drive continuous improvement in processes and outcomes.
- Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
- Played an integral role in maintaining the restaurant''s reputation for exceptional customer service and fine dining experiences.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
Lead Server, Wine Director/Sommelier
The Dock
07.2012 - 05.2014
Front of House Manager, Bar Manager, Wine Director
Cadiz
02.2011 - 07.2012
- Oversaw financial management tasks such as budgeting, forecasting, and P&L reporting, maximizing profitability.
- Monitored security measures to ensure a safe environment for both staff members and guests at all times.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Prepared classic, modern, and unique cocktails for each customer.
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
Education
Court of Master Sommeliers
01.2015
Santa Barbara Community College
Santa Barbara, CA06.2011
Miramar College
San Diego, CA06.2010
Rancho Bernardo High School
San Diego, CA06.2007
Skills
- Performance Assessment
- Coaching Techniques
- Training Needs Analysis
- Program facilitation
- Staff Training and Development
- Quality Control
- POS System proficiency
- Pricing strategy
- Cost Control
- Supplier Negotiations
- Creative Cocktail Design
- Beverage Trends
- Wine Knowledge
- Strategic Planning
- Wine Pairing Recommendations
Professional References
- Xavier Quintanilla, Manager, Mastros Ocean Club, (949) 280-1570
- Anthony Griffith, Manager, Water Grill Costa Mesa, (949) 374-8240
- Luke Wilmoth, Manager, Cucina Enoteca Irvine, (702) 417-6148
- Julie Dodd, Director of Human Resources, JC Resorts, (949) 533-2850
- Dennis Raposa, District Director of Human Resources, (949) 303-9720
- Andrew Viragh, General Manager, ink., (323) 651-5866
- David Fune, Executive Chef, Surf and Sand Resort, (949) 371-4320
- Trevor Seagraves, Manager, The Dock, (949) 246-4837
- Dante DeRose, Owner, Cadiz, (805) 259-6693
- John Pettitt, 2 Michelin Star Chef, Cadiz, (805) 765-7702
Timeline
Lead Trainer, Wine Steward
Water Grill - King's Seafood
03.2017 - 01.2021
Supervisor, Sommelier, Server
Cucina Enoteca
11.2015 - 02.2017
Assistant General Manager, Bar Manager
Ink. By (Top Chef Winner) Michael Voltaggio
08.2015 - 11.2015
Beverage Manager, Front of House Manager
Surf and Sand Resort
05.2014 - 08.2015
Lead Server, Wine Director/Sommelier
The Dock
07.2012 - 05.2014
Front of House Manager, Bar Manager, Wine Director
Cadiz
02.2011 - 07.2012
Court of Master Sommeliers
Santa Barbara Community College
Miramar College
Rancho Bernardo High School
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