Jordan Feldman
New York,NY
Summary
Collaborative leader with dedication to maximizing client success and satisfaction. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Radancy
03.2023 - Current
- Manage a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Compile data reports for each of my clients to improve their hiring platform.
- Conduct regular account reviews to assess progress and strategize future growth opportunities for clients.
Customer Success Representative
Radancy
02.2021 - 03.2023
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
Account Executive
International Sports Management
09.2020 - 01.2021
- Contacted the executives of different corporations with the goal of selling luxury hospitality and ticket packages to various sporting events.
- Qualified leads, built relationships and executed sales strategies to drive new business.
Executive Assistant
Dynamic Financial Services
05.2017 - 08.2019
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Education
Bachelor of Science; Hospitality Business -
Michigan State University
05.2020
Syosset High School
06.2016
Skills
- Customer Relationship Building
- Client Service Optimization
- Strategic Planning
- Sales Proficiency
Timeline
Customer Success Manager
Radancy
03.2023 - Current
Customer Success Representative
Radancy
02.2021 - 03.2023
Account Executive
International Sports Management
09.2020 - 01.2021
Executive Assistant
Dynamic Financial Services
05.2017 - 08.2019
Bachelor of Science; Hospitality Business -
Michigan State University
Syosset High School