Collaborative leader with dedication to maximizing client success and satisfaction. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Radancy
2023.03 - Current
Manage a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
Compile data reports for each of my clients to improve their hiring platform.
Conduct regular account reviews to assess progress and strategize future growth opportunities for clients.
Customer Success Representative
Radancy
2021.02 - 2023.03
Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
Boosted customer retention through diligent follow-up and relationship-building efforts.
Account Executive
International Sports Management
2020.09 - 2021.01
Contacted the executives of different corporations with the goal of selling luxury hospitality and ticket packages to various sporting events.
Qualified leads, built relationships and executed sales strategies to drive new business.
Executive Assistant
Dynamic Financial Services
2017.05 - 2019.08
Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Education
Bachelor of Science; Hospitality Business -
Michigan State University
05.2020
Syosset High School
06.2016
Skills
Customer Relationship Building
Client Service Optimization
Strategic Planning
Sales Proficiency
Timeline
Customer Success Manager
Radancy
2023.03 - Current
Customer Success Representative
Radancy
2021.02 - 2023.03
Account Executive
International Sports Management
2020.09 - 2021.01
Executive Assistant
Dynamic Financial Services
2017.05 - 2019.08
Bachelor of Science; Hospitality Business -
Michigan State University
Syosset High School
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