Jordan Felter
Pflugerville,US
Summary
Dedicated with hands-on experience in animal care, habitat maintenance, and public education at both zoos and conservation programs. Skilled in creating engaging visitor experiences while ensuring animal welfare and safety. Eager to contribute expertise to roles in animal care and conservation.
Overview
9
9
years of professional experience
Work History
Cashier/ Guest service advocate
Target
Pflugerville, Texas
08.2022 - Current
- Processed customer transactions efficiently at a busy retail store.
- Maintained accurate cash drawer throughout shifts and balanced at end of day.
- Assisted customers with product inquiries and provided excellent service.
- Handled returns and exchanges following store policies and procedures.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on register operations and customer service skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Helped with purchases and signed customers up for rewards program.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
Skate Guard
Playland Skate Center
Austin, Texas
06.2021 - 08.2021
- Monitored skating area for safety and compliance with center rules.
- Assisted skaters with rentals and provided equipment maintenance.
- Instructed guests on proper skating techniques and safety measures.
- Managed crowd control to ensure a safe and enjoyable environment.
- Conducted regular checks on rental skates for quality assurance.
- Addressed guest conflicts with poise and tact and alerted shift managers to incidents.
- Attended to skaters after accidents, falls or incidents and prepared documentation.
- Kept a vigilant watch over the entire skating area while it was open for business.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Developed promotional strategies aimed at increasing patronage at scheduled events hosted at the rink.
Junior zoo keeper
Capital of Texas Zoo
Bastrop, Texas
08.2016 - 08.2020
- Improved animal quality of life by providing environmental and behavioral enrichment opportunities.
- Managed daily cleaning tasks such as habitat maintenance, sanitation procedures, and waste removal.
- Participated in educational programs for visitors by leading tours, conducting demonstrations, and answering questions about animal care and conservation efforts.
- Conducted daily observations on animal behavior to identify any changes or potential issues.
- Contributed ideas for new ways to engage visitors through interactive experiences at the zoo.
- Established positive relationships with animals through regular contact and training sessions.
- Assembled and fed animals diets suited for nutritional needs.
- Interacted positively with guests by providing information about the zoo's exhibits and answering questions about animal behaviors.
- Demonstrated ability to work with a variety of animals, including large and small mammals, birds, and reptiles.
- Maintained high standards of safety protocols while working closely with potentially dangerous animals.
- Implemented strategies for minimizing stress levels in animals through appropriate handling techniques.
- Educated and trained junior keepers in proper animal care techniques.
- Fed and watered animals with appropriate schedules and feeding procedures.
- Answered telephones and scheduled appointments.
- Responded to questions from patrons and provided information about animals, such as behavior, habitat, breeding habits, and facility activities.
- Observed and cautioned children petting and feeding animals in designated areas to promote the safety of humans and animals.
Education
Bachelor of Science (B.S.) - Wildlife Biology
Texas State University
San Marcos, TX, US12.2025
Skills
- Animal care and safety
- Behavior observation
- Habitat maintenance
- Animal enrichment
- Exhibit design
- Animal capturing and handling
- Human and animal safety
- Zoo safety protocols
- Feeding and watering
- Emergency response
- Communication
- Public education
- Visitor/customer communication
- Active listening
- Relationship building
- Presentation skills and effective communication
- Professional skills
- Teamwork and collaboration
- Reliability and dependability
- Problem-solving and critical thinking
- Data analysis
- Data entry
- Daily reporting
- Basic math
- Cash handling
- Training and onboarding
- Attention to detail
- Time management and work prioritization
- Adaptability and flexibility
- Organizational skills
- Continuous improvement and goal setting
- Operational skills
- Housekeeping and sanitation duties
- Appointment scheduling
- Physical stamina
- Food and diet preparation
Projects
Coordinated with the Lower Colorado River Authority in the capture, measuring, and tagging of freshwater mussels. Assisted graduate students in the capture and tagging of turtle species in the San Marcos River systems. Assisted the North American Bat Conservation Alliance in the data collection of bat density in urban settings. Assisted professors in lining transects, setting traps and capturing small and medium sized mammals and reptiles.
References
Available upon request
Awards
- Dean's list
- Junior zookeeper of the year
Timeline
Cashier/ Guest service advocate
Target
08.2022 - Current
Skate Guard
Playland Skate Center
06.2021 - 08.2021
Junior zoo keeper
Capital of Texas Zoo
08.2016 - 08.2020
Bachelor of Science (B.S.) - Wildlife Biology
Texas State University