Jordan Ferguson
Kenneth City,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level/no experience position in the technology and/or business administration field. Ready to help the team achieve company goals, grow and develop within the team, and use critical thinking to help develop and improve.
Overview
6
6
years of professional experience
Work History
Manager/coordinator
Chick Fil a
01.2022 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Manager
Wendys Restaurant
06.2018 - 01.2022
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Fast paced decision making while maintaining positive communication
Education
Associate In Arts Degree - General/math
Saint Petersburg College
St. Petersburg, FL05.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Customer Service
- Decision-Making
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Organizational Skills
- Team Development
- Training and Development
- Task Delegation
- Goal Setting
- Active Listening
- Interpersonal Relations
- Self Motivation
- Adaptability
- Reliability
- Task Prioritization
- Technical Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager/coordinator
Chick Fil a
01.2022 - 06.2024
Manager
Wendys Restaurant
06.2018 - 01.2022
Associate In Arts Degree - General/math
Saint Petersburg College
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