Jordan Fidleman
Rocklin,CA
Summary
Hardworking Bartender with exceptional knowledge of spirits and various micro brews and wines. Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
7
7
years of professional experience
3
3
Certification
Work History
Bartender
The Alibi Bar
01.2024 - Current
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Bartender/Server
Churchill Arms Pub
12.2023 - Current
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift. Utilizing Toast tooling system
- Maintained impeccably clean, attractive and well-stocked bar area.
Internet Sales Manager
BMW
07.2023 - Current
- Maintain AutoNation database of customer information and communication records including use of Opportunity Tool
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Responsible for highlighting features of vehicles, gathering information, and demonstrating the vehicles’ functions
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
Internet Sales Manager
AutoNation Subaru Roseville
07.2021 - 06.2023
- Top Sales Associate from August 2021- August 2022 Averaging 20+ vehicle sales per month
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Enhanced overall brand image by ensuring consistent messaging and visual elements across all online platforms and marketing materials.
Key Holder
Metro by T-Mobile
01.2019 - 07.2021
- Oversaw immediate team of 3 in Sales and Customer Service relations
- Top Sales Associate for store, 4th in Region for contracts sold
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server/Bartender
The Mimosa House
02.2018 - 07.2021
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Manager
California Sun
04.2017 - 12.2019
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with inspections on various locations within the company.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
GED -
Olympia High School
Sierra College
Rocklin, CASkills
- Supply and Inventory Maintenance
- Teamwork and Professionalism
- Issue Resolution
- Cocktail Service
- Suggestive Selling
- Sales Reporting
- Solution selling
- Credit History Analysis
- Scheduling proficiency
- Budget Management
Certification
California Food Handlers Card
CPR Certified
Vehicle Sales Person License
Timeline
Bartender
The Alibi Bar
01.2024 - Current
Bartender/Server
Churchill Arms Pub
12.2023 - Current
Internet Sales Manager
BMW
07.2023 - Current
Internet Sales Manager
AutoNation Subaru Roseville
07.2021 - 06.2023
Key Holder
Metro by T-Mobile
01.2019 - 07.2021
Server/Bartender
The Mimosa House
02.2018 - 07.2021
Assistant Manager
California Sun
04.2017 - 12.2019
GED -
Olympia High School
Sierra College
California Food Handlers Card
CPR Certified
Vehicle Sales Person License
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