Jordan Fiss
Tampa,FL
Summary
A results-oriented and proactive hospitality professional with five years of experience in hotel management. Highly skilled in coordinating and managing the lodging needs of large groups and ensuring a seamless conference experience. Possess strong communication skills, excellent attention to detail, and the ability to work effectively in a fast-paced deadline-driven environment.
Overview
6
6
years of professional experience
Work History
Event Specialist
Marriott International, Inc.
Tampa, FL
06.2024 - Current
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific guest standards.
- Worked closely with other event managers and hotel departments to ensure seamless event operations and guest experiences.
- Maintained a consistently high average of 9.8 out of 10 based on 20 surveys, demonstrating exceptional service and dedication to clients.
- Resolved any issues that arose during the course of an event in a timely manner.
- Assisted in daily tasks and needs of fellow event managers, contributing to a cohesive and efficient team environment.
- Efficiently managed room blocks for groups, ensuring accurate reservations and smooth-check in processes for guests.
- Developed and maintained strong relationships with group contacts, ensuring satisfaction and fostering repeat group business opportunities.
Group Housing Coordinator
Marriott
Tampa, FL
09.2022 - Current
- Act as the primary point of contact for group housing reservations and work closely with the sales team to ensure the success of group events.
- Coordinate and manage all aspects of group accommodations, including rooming lists, reservations, room assignments, and billing for groups.
- Liaise with the hotel’s revenue management team to ensure maximum room utilization and profitability.
- Communicate effectively with group leaders to ensure their lodging needs are met and troubleshoot any issues that arise.
- Develop and maintain positive relationships with clients, ensuring their satisfaction and retention.
- Collaborate with other departments, including front desk, housekeeping, and banquet, to ensure a seamless guest experience.
- Attend daily meetings with hotel staff to review group arrivals and departures, and ensure proper communication and coordination.
Inside Sales Representative
Liberty Mutual
Orlando, FL
10.2021 - 09.2022
- Exceeded targeted sales goals of 10% growth through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Explained advantages, features and disadvantages of various policies to promote sale of insurance plans, boosting overall sales by 200% per month.
- Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
Event Coordinator
Marriott
Orlando, FL
04.2020 - 09.2020
- Developed Event coordinator tasks and duties prior to Hotel opening.
- Brainstormed and implemented creative event concepts and themes.
- Provided primary customer support to internal and external customers.
- Responded proactively and positively to rapid change.
- Communicate effectively with clients, vendors, and hotel staff, providing regular updates on the progress of events and addressing any issues or concerns that arise.
- Evaluate the success of events and provide recommendations for improvements for future events.
Front Office Supervisor
Gaylord Palms Resort & Convention Center
Orlando, FL
04.2018 - 04.2020
- Responsible for successful front desk operations, along with training and development of over 40 Front Office associates.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Resolve problems in efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all company policies and procedures.
- Assume Manager on duty responsibilities in absences of Front Office Managers or Assistant Front Office Managers.
- Maximize hotel revenue by monitoring hotel room inventory, room category availability, and upselling for 1,400 room Resort Property.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
Education
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Northern Arizona University
Flagstaff, AZ05.2015
Skills
- Customer Support and Assistance
- Critical Thinking
- Organizational Skills
- Team Building
- Computer Skills
- Relationship Building
- Supervision & Leadership
- Microsoft Office
- Customer Service
Timeline
Event Specialist
Marriott International, Inc.
06.2024 - Current
Group Housing Coordinator
Marriott
09.2022 - Current
Inside Sales Representative
Liberty Mutual
10.2021 - 09.2022
Event Coordinator
Marriott
04.2020 - 09.2020
Front Office Supervisor
Gaylord Palms Resort & Convention Center
04.2018 - 04.2020
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Northern Arizona University