Jordan Flakes
Eastpointe,MI
Summary
Committed to improving healthcare access and patient advocacy, I bring expertise in case management, pharmacy support, and customer service. Skilled in problem-solving, clear communication, and compassionate assistance, I am eager to contribute to VIVIO Health’s mission and enhance patient care.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Beaumont Health
09.2023 - Current
- Prepare and dispense medications for hospital patients, ensuring accuracy and compliance with physician orders
- Manage medication inventory, restocking and conducting audits to prevent shortages and maintain proper storage conditions
- Collaborate with nurses and pharmacists to ensure timely delivery of medications and resolve any discrepancies
- Compound sterile and non-sterile medications following hospital protocols and safety guidelines
Mortgage Underwriter
Union Home Mortgage
09.2021 - 03.2023
- Assessed and managed complex cases, reviewing financial and credit data to determine appropriate outcomes
- Trained and mentored new team members, improving efficiency and accuracy in case processing
- Utilized critical thinking and problem-solving skills to resolve discrepancies and provide clear guidance to customers
Mortgage Underwriter
United Wholesale Mortgage
09.2021 - 02.2023
- Processed and verified mortgage loan applications while ensuring compliance with underwriting guidelines
- Assisted brokers in understanding and applying Fannie Mae and Freddie Mac guidelines
- Provided customer service and technical support to brokers and loan officers in high-pressure situations
Administrative Assistant
Zach Hart Agency
06.2018 - 02.2019
- Handled administrative duties, including maintaining client records and policy renewals
- Led training, and management of new hires, improving office efficiency
- Assisted clients in navigating insurance options and provided exceptional customer service
Education
Pharmacy Technician Academy -
Beaumont Preparatory
Southfield, MI11.2023
Skills
- Case Management
- Customer Service
- Strong Communication & Collaboration
- Attention to Detail & Compliance
- Fast-Paced Environment Adaptability
Educationcertifications
Beaumont Preparatory Pharmacy Technician Academy, Southfield, MI, 09/01/23, 11/01/23, Certified Pharmacy Technician (CPhT)
Timeline
Pharmacy Technician
Beaumont Health
09.2023 - Current
Mortgage Underwriter
Union Home Mortgage
09.2021 - 03.2023
Mortgage Underwriter
United Wholesale Mortgage
09.2021 - 02.2023
Administrative Assistant
Zach Hart Agency
06.2018 - 02.2019
Pharmacy Technician Academy -
Beaumont Preparatory
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